Predicting Industry Trends in 2024: What Lies Ahead in the Language Service Industry

Predicting Industry Trends in 2024: What Lies Ahead in the Language Service Industry
January 5, 2024

Did you know that the language service industry is larger than the music industry?

With a market size projected to reach $59.41 billion in 2024 compared to 55.13 billion in 2023, the language service sector is experiencing robust growth, fueled by globalization, international business expansion, legal compliance, media localization, the rise of global social media, diversity and inclusion initiatives, international events, and the booming travel and tourism industry, as reported by the Business Research Company. 

Given the statistics above, it is clear that language services will continue to flourish in 2024. As a result of this growth and demand, there are many upcoming advancements in the industry to look out for. 

Trends to Expect in 2024

AI and Machine Translation Advancements

The integration of Artificial Intelligence (AI) and machine translation is set to be a defining trend in 2024. Specifically, AI Interpretation, including Speech and Live Captioning (speech-to-text), is expected to play a starring role in breaking down language barriers. While vocabulary limitations persist, ongoing developments in AI are addressing these issues, promising more accurate and nuanced translations.

Will AI replace human translation completely? No. Especially at INGCO, we champion a philosophy of a human-led, tech-enabled environment. This means that even as we embrace the efficiency and speed of machine translation options, there will always be a vigilant set of human eyes overseeing each project. This approach ensures that the nuances, cultural subtleties, and context-specific intricacies that define accurate and impactful translations are not lost in the digital shuffle.

The collaborative interplay between AI and human expertise becomes a key component of effective language services, where technology acts as an enabler rather than a substitute for the innate understanding that human linguists bring to the table.

Remote Interpreting Services

The allure of remote interpreting services lies in their ability to deliver tangible benefits to businesses, starting with substantial cost savings. The traditional model of onsite interpreting often comes with logistical challenges, including travel expenses, accommodation, and other associated costs. Remote interpreting eradicates these impediments, allowing businesses to allocate resources more efficiently and redirect funds toward core operational needs.

Time efficiency is another crucial facet driving the adoption of remote interpreting services. The traditional approach of scheduling onsite interpreters involves lead times that may not always align with the fast-paced nature of global business. With remote interpreting, the immediacy of language support becomes a reality. Organizations can access interpreters at the click of a button, facilitating swift and seamless communication across borders, time zones, and continents.

Lastly, optimizing resources is a considerable advantage that businesses increasingly recognize. Remote interpreting allows organizations to tap into a global pool of linguistic talent without the constraints of geographical limitations. This broadens the spectrum of available language expertise and ensures that organizations can match the right interpreter to the specific linguistic nuances of their communication needs. 

As organizations increasingly recognize the benefits of remote interpreting, the industry is poised to experience a surge in demand, fundamentally advancing multilingual communication.

Global Talent Pools and Recruitment Strategies

With the widespread adoption of remote work, utilizing global talent pools has become a strategic move. Language services are now pivotal in the recruitment process and beyond, ensuring effective communication with potential candidates and facilitating the seamless onboarding of remote international employees. 

Sources indicate that the surge in global workforces since COVID has not only positively impacted diversity but has also led to increased productivity and employee satisfaction.

Timezone Assistance for Global Collaboration

The essence of successful global collaboration lies in effective communication, and language service providers are gearing up to meet this need with tailored solutions. Real-time language support emerges as a key component, offering immediate assistance to ensure that communication flows seamlessly regardless of the time zone differences between team members.

In 2024, businesses can expect language service providers to leverage advanced technologies that enable instant translation and interpretation services, breaking down language barriers in real-time. This not only enhances communication efficiency but also fosters a sense of inclusivity and cohesion among team members who may be scattered across different corners of the globe.

Multilingual Workplaces and Cultural Dynamics

Cultural diversity in the workplace is increasingly recognized as a valuable asset, especially for those aiming to boost DEIB within their organization. Multilingual teams contribute to a vibrant organizational culture, fostering innovation and global perspectives. In 2024, language services will be pivotal in guiding effective communication within diverse teams and enhancing understanding and cooperation as organizations look for more DEIB-centered work cultures.

Translation Revisions for Legal Documents

Precision in legal documents is non-negotiable, making certified translators indispensable. In 2024, businesses are expected to prioritize the expertise of professional certified translators with legal experience over internal resources, ensuring accuracy and compliance with legal terminology across different jurisdictions. 

The need for certified translators in legal document translation is not just about avoiding potential legal pitfalls; it’s about upholding the integrity of the legal content. Whether it’s contracts, agreements, court documents, or any other legal correspondence, the precision of language can have profound implications. Inaccuracies or misinterpretations may lead to legal disputes, financial ramifications, and damage to an organization’s reputation. 

As companies globally expand, they understand that legal documents require a level of precision that goes beyond linguistic fluency.


As we enter 2024, the language service industry isn’t just a spectator to change – it’s a global leader. From the promises of AI and machine translation to the game-changing impact of remote services and the power of global talent pools, this industry is at the forefront of a communication revolution. 

As language service providers, we are constantly adapting to change. Beyond that, our mission is to propel the world into an era where the complexities of language, culture, and technology converge, creating a dynamic interplay of global communication. In 2024, language services stand at the forefront of innovation and as the driver for a transformative renaissance in how we connect, collaborate, and understand one another on a global scale.