Vendor FAQs

Why Have I Not Been Paid Yet?

  • Community Interpreting Vendors
    • Possible Answers:
      • You did not close out your job in the Online Portal
      • You have not submitted your Qualifications Packet
      • It is not your scheduled Payment Date yet according to the 2024 Payment Schedule
    • New in 2024 – All Community Interpreting Vendors must close out their jobs in the Online Portal https://ingco.lspware.com/scheduler/#/login as an independent contractor to be compensated for jobs performed. Once a job has been closed out in the Online Portal, payments are sent based off of the 2024 Payment Schedule listed below.
      • If you do not have access to the Online Portal, contact the Scheduling Team at scheduling@ingcointernational.com and we will get you set up with login credentials.
    • How do I know what jobs I have been paid for on my payment?
    • INGCO will only be able to assist you over the phone if there are technical issues with the Online Portal or emergency situations.
  • Corporate Interpreting and Translation Vendors
    • Possible Answers:
      • You have not submitted an invoice – *No Invoice = No Payment*
      • It is not yet the scheduled payment date (see below)

Who do I contact, when, and how?

  • For Translation Vendors or Agency Partners:
    • Email translations@ingcointernational.com for all project inquiries.
    • Email accounting@ingcointernational for inquiries regarding invoices and payments.
  • For Community Interpreter Vendors or Agency Partners
    • Email scheduling@ingcointernational.com for inquiries regarding your Atrium/LSPware/Portal access or questions about an upcoming assignment.
    • Email accounting@ingcointernational.com for inquiries regarding your payments.
  • For Corporate Interpreter Vendors or Agency Partners:
    • Email interpretingprojects@ingcointernational.com for inquiries regarding upcoming assignments.
    • Email accounting@ingcointernational.com for inquiries regarding invoices and payments.

How do I accept Community Interpreting Jobs?

  • New in 2024
    • All Community Interpreter Vendors and Agency Partners are required to use our Online Portal: https://ingco.lspware.com/scheduler/#/login to accept jobs, decline jobs, access job information, check payments, etc.
    • The Scheduling team will only be available in emergency situations or issues that cannot be resolved in the Online Portal.
    • If you do not have access to the Online Portal, please contact the scheduling team at scheduling@ingcointernational.com and we will get you set up with a proper login and password.

What are the Cancellation Policies?

  • Contractor No Show Policy
    • A contractor “no show” is when an interpreter has accepted an assignment from INGCO International and fails to arrive. A “no show” also includes any instance when the consumer (patient, client, etc.) is denied service due to interpreter tardiness. A $50.00 deduction will be assessed for every contractor “no show.”
    • A contractor is allowed two “no shows”. After the third “no show”, the contractor will be removed from INGCO’s system and no longer able to receive job collaborations.
  • Contractor Late Arrival Policy.
    • A contractor “late arrival” is when an interpreter has accepted an assignment from INGCO International and fails to arrive at the scheduled start time. INGCO reserves the right to assess a penalty for an interpreter “late arrival.”
  • Contractor Assignment Return Policy.
    • If a contractor for any reason cannot perform an assignment and does not provide a minimum of 24-hour notice, he/she will be assessed a $50.00 penalty unless INGCO can assign an alternative viable interpreter.
  • Customer Cancelation Policy.
    • For Interpreting Assignments, Customers reserve the right to cancel up to 24 hours before a virtual appointment starts and up to 48 hours before an onsite appointment starts. Appointments canceled outside of the cancellation window are not subject to pay.
    • For Translation Projects, Customers reserve the right to cancel but translator vendor or agency contractor will receive payment for work already completed.

2024 Payment Schedule

Vendors are paid via Net30 terms. Once an invoice is received or a Job is Closed, Vendor is paid on the payment date where 30 days falls within that pay period.

January 2, 2024

For invoices received/jobs closed 11/16/2023 – 12/1/2023

January 16, 2024

For invoices received/jobs closed 12/2/2023 – 12/15/2023

February 1, 2024

For invoices received/jobs closed 12/16/2023 – 1/1/2024

February 15, 2024

For invoices received/jobs closed 1/2/2024 – 1/15/2024

March 1, 2024

For invoices received/jobs closed 1/16/2024 – 2/1/2024

March 15, 2024

For invoices received/jobs closed 2/2/2024 – 2/15/2024

April 1, 2024

For invoices received/jobs closed 2/16/2024 – 3/1/2024

April 15, 2024

For invoices received/jobs closed 3/2/2024 – 3/15/2024

May 1, 2024

For invoices received/jobs closed 3/16/2024 – 4/1/2024

May 15, 2024

For invoices received/jobs closed 4/2/2024 – 4/15/2024

June 3, 2024

For invoices received/jobs closed 4/16/2024 – 5/1/2024

June 17, 2024

For invoices received/jobs closed 5/2/2024 – 5/15/2024

July 3, 2024

For invoices received/jobs closed 5/16/2024 – 6/1/2024

July 17, 2024

For invoices received/jobs closed 6/2/2024 – 6/15/2024

August 1, 2024

For invoices received/jobs closed 6/16/2024 – 7/1/2024

August 15, 2024

For invoices received/jobs closed 7/2/2024 – 7/15/2024

September 2, 2024

For invoices received/jobs closed 7/16/2024 – 8/1/2024

September 16, 2024

For invoices received/jobs closed 8/2/2024 – 8/15/2024

October 1, 2024

For invoices received/jobs closed 8/16/2024 – 9/1/2024

October 15, 2024

For invoices received/jobs closed 9/2/2024 – 9/15/2024

November 1, 2024

For invoices received/jobs closed 9/16/2024 – 10/1/2024

November 15, 2024

For invoices received/jobs closed 10/2/2024 – 10/15/2024

December 2, 2024

For invoices received/jobs closed 10/16/2024 – 11/1/2024

December 16, 2024

For invoices received/jobs closed 11/2/2024 – 11/15/2024

January 2, 2025

For invoices received/jobs closed 11/16/2024 – 12/1/2024

January 15, 2025

For invoices received/jobs closed 12/2/2024 – 12/15/2024

February 3, 2025

For invoices received/jobs closed 12/16/2024 – 1/1/2025