SUCCESS STORY
How INGCO International's Interpreting Services Empower a Minneapolis-St. Paul Organization to Effectively Serve Multilingual Patients
Breaking Down Barriers: Language Access in Specialized Healthcare
A prominent Minneapolis-St. Paul community healthcare organization focuses on helping individuals with intellectual and developmental disabilities build skills for college, careers, and independent living. Serving a diverse community means navigating many different languages spoken by the families they support and their own dedicated staff.
INGCO International provides crucial interpreting services, enabling this organization to bridge communication gaps and ensure their valuable programs are accessible to all.
Client’s Challenges
INGCO’s Solutions
Effective Adoption of Digital Health Tools
We provide language support to ensure all patients and family members, regardless of their primary language, are proficient in utilizing telehealth platforms for virtual patient consultations, remote monitoring, and secure communication, requiring multilingual training materials and support.
Facilitating Equitable Access to System Navigation & Resources
We facilitate the communication for multilingual patients and their families in understanding and navigating complex healthcare systems, deciphering insurance benefits, accessing community support programs, and completing necessary paperwork, all of which require clear explanations in their preferred languages.