When he was in his early thirties, Juan’s life changed in an instant. He suffered a traumatic work injury that left him paralyzed from the waist down. INGCO International received a call from Juan’s case manager with an urgent plea for a Spanish medical interpreter to meet her in the post-surgical unit of Juan’s local hospital as soon as possible. We answered the call and sent one of our highly trained medical interpreters right away.
Juan was beyond confused and not sure how he was going to manage his new life – so many things changed for him so suddenly. He required an interpreter with him for most of his waking hours. The accident not only affected Juan’s physical abilities, but his cognitive and communication abilities as well. He wasn’t able to communicate in the limited English he had prior to the accident.
Our trained medical interpreter began a very long- term working relationship with Juan and his medical providers while always maintaining a professional approach to a very difficult situation. Years later, we continue to work with Juan and continue to watch his progress, growth and success.