We pledge to:

• Value the language of all people;
• Be accountable;
• Be open to new things;
• Be proactive;
• Have fun.

Director of Language Services

Duties & Responsibilities

• Lead the development, implementation and compliance of language services’ policies and procedures.
• Provide centralized operations support for service delivery system-wide, to include system standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration, analytics, expense tracking, management reporting and statistical analysis.
• Ensure that all regulatory, accreditation and industry standard requirements are met on a continual basis.
• Establish staff recruitment, selection, certification, performance and education standards for interpreters, translators and support staff.
• Develop strategies and initiatives to mitigate excessive turnover, retain the best staff members and recruit top talent.
• Responsible for researching and vetting new technology and equipment needed to meet the growing needs.
• Identify industry trends, new technology, certifications and/or modifications needed to enhance programmatic and service offerings.
• Exemplify a high standard of customer services; respond quickly to internal and external customer issues, work with colleagues to address system-wide breakdowns and proactively collaborate to resolve issues impacting the quality of services.
• Uphold customer satisfaction expectations.
• Efficient and effective use of resources, teamwork, innovation, and performance improvement.

Skills & Specifications

• Self-starter and independent worker
• Strong written and verbal communication skills
• Ability to quickly and effectively utilize resources
• Excellent interpersonal and project management skills
• Possess a pleasant outlook – you must see the glass as half full rather than half empty
• Must be highly sensitive to diverse cultures and languages
• Prefer fully bilingual candidates

To apply for this position, email an updated resume demonstrating success in areas listed above with a cover letter describing in 3-5 bullet points why you are the ideal candidate for this position as well as salary requirements. You must include references with name, title, organization, phone number and email.