Hennepin County Hires INGCO to Provide Interpreting Services

Hennepin County is committed to serving its diverse community by ensuring that language is not a barrier to accessing services. To support this commitment, the county has partnered with INGCO International to provide interpretation services.

Interpreting Services Contract Details

The agreement between Hennepin County and INGCO International is a unit rate contract for on-demand interpreters. This means that the total payment will be based on the number of interpretation service units provided at the agreed-upon rate. 

On-Demand Interpreter Services Provided

INGCO International is contracted to provide telephonic interpretation services to various Hennepin County departments, including Public Works, Sheriff, Community Corrections and Rehabilitation, Human Services and Public Health, the County Attorney’s Office, Hennepin Health, Land Information and Tax Services, and North Point Health and Wellness Center. The services are also available to the county’s contracted providers.

Ready to get started with an interpreter?

• Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
• We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
• Contact your manager or email the INGCO team for help!

What are the benefits of working with INGCO International’s interpreters?

Key Interpreting Contract Features

• Service Availability: INGCO International offers on-demand interpreters 24/7/365.
• Live Support: Requests for interpreter services are answered by a live receptionist or scheduler every single day, 24/7/365.
• Compliance: INGCO International is committed to maintaining client confidentiality and adhering to the Minnesota Data Practices Act, the Minnesota Health Records Act, HIPAA, HITCEH, and all other relevant state and federal privacy laws and regulations.
• Staff Competency and Standards: INGCO International ensures that its staff and interpreters are competent and the best in the industry. INGCO also responds promptly to any concerns raised by the county regarding staff or interpreter performance.

This partnership between Hennepin County and INGCO International aims to facilitate effective communication and ensure that individuals with limited English proficiency can access the services they need. 

Hennepin County offers language help in more than 20 different languages. They connect immigrants and refugees to translation and interpreting resources and services offered.

Service that need interpreters:

• Applying for government benefits including health care, MFIP, food assistance, childcare assistance and emergency programs
• Finding solutions to housing issues
• Exploring employment and complete employment applications
• Addressing immigration needs
• Enrolling in English language and citizenship classes
• Registering for school
• Coping with differences in cultures
• Connecting to community resources

Frequently Asked Questions (FAQs)

What type of interpretation services does INGCO International provide to Hennepin County?

INGCO International provides on-demand and telephonic interpretation services to various Hennepin County departments and contracted providers.

When did the contract between INGCO International and Hennepin County begin and end?

The contract began on January 1, 2025, and ends on December 31, 2028.

Is the telephonic interpretation service available 24/7?

Yes, INGCO International offers on-demand interpreters 24 hours a day, 7 days a week, 365 days a year.

How quickly can I expect an interpreter when I request services?

The average wait time for interpretation services is less than 30 seconds.

Which Hennepin County departments utilize INGCO International’s interpretation services?

Departments include Public Works, Sheriff, Community Corrections and Rehabilitation, Human Services and Public Health, County Attorney’s Office, Hennepin Health, Land Information and Tax Services, and North Point Health and Wellness Center.

Does INGCO International comply with data privacy laws?

Yes, INGCO International is committed to maintaining client confidentiality and adhering to Minnesota Data Practices Act, Minnesota Health Records Act, HIPAA, HITCEH, and all relevant state and federal privacy laws.

How does this partnership benefit the non-English speaking community?

This partnership aims to increase access to county services for non-English speakers in their preferred language.

Can the county’s contracted providers also access INGCO International’s interpretation services?

Yes, the services are available to the county’s contracted providers.

Where can I find more information about Hennepin County’s language help services?

Visit the Office of Multicultural Services website at https://www.hennepin.us/en/residents/human-services/multi-cultural-services for more information.

What are some examples of the support provided through Hennepin County’s language help services?

Services include applying for government benefits, finding housing solutions, exploring employment opportunities, addressing immigration needs, and enrolling in language classes.

Get Started Now!

• Services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
• Systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
• Contact your manager or email the INGCO team for help!

As we enter the new year with fresh goals and ambitions, it’s the perfect time to explore how you can enhance your business communication strategies and create stronger connections across languages and cultures. Effective communication is the foundation of successful relationships, whether working with global partners, serving a multilingual community, or expanding into new markets. One of the most exciting tools at your disposal is INGCO’s On-Demand Interpreting Service. 

But what exactly is it, and how can it benefit you?

Why On-Demand Interpreting?

Have you ever found yourself needing to communicate with someone who doesn’t speak your language? Maybe you’ve been traveling and needed to explain something urgent to a patient, or you were at a parent-teacher conference trying to help a limited-English-speaking parent understand vital information about their child’s progress. These moments can be stressful, but our On-Demand Interpreting Service is here to make them a breeze.

Key Features of Our Service:

Instant Access: Connect with a certified interpreter within a minute. No more waiting and worrying—get the real-time language support you need right when you need it, and no planning is required!

Flexible Pricing: Choose from a one-time-use code or affordable subscription plans that fit your needs. Whether you need occasional help or ongoing support, we’ve got you covered with cost-effective solutions.

Easy to Use: Simply dial the assigned phone number, enter your unique code, select from over 200 languages, and get an interpreter on the line in about 30 seconds. It’s that simple!

What About Security and Privacy?

Your privacy is our top priority. All calls are encrypted and HIPAA-compliant to ensure confidentiality. Additionally, our interpreters are bound by strict confidentiality agreements, providing you with complete peace of mind during every interaction. Want to get into the nitty gritty and learn more? Reach out to set up a meeting with our sales team at sales@ingcointernational.com. 

Integrate Seamless Communication into Your 2025 Plans

As you plan for the year ahead, consider how our On-Demand Interpreting Service can support your business goals and daily interactions. Here are a few scenarios where our service can make a significant impact:

• Closing International Deals: Ensure clear communication during negotiations and meetings to secure those important contracts.
• Traveling Abroad: Have peace of mind knowing you can communicate effectively in any situation, from medical emergencies to everyday interactions, with instant language translation.
• Parent-Teacher Conferences: Understand and engage in meaningful conversations about your student’s education, ensuring nothing gets lost in translation.
• Customer Support: Provide excellent service to your diverse customer base, answering questions and resolving issues in their preferred language with real-time language support.

Looking Ahead

As we seize the new year’s opportunities, remember that language should never be an obstacle to success. With INGCO’s On-Demand Interpreting Service, you are always just a click away from clear and confident communication. 

INGCO turns language barriers into opportunities for growth and success with industry-leading language services designed to help you connect with global audiences. Whether expanding into new markets or strengthening relationships with diverse clients, we provide the expertise for clear, effective communication. How could stronger language support help you reach your goals this year?

Take the next step towards seamless global communication—contact us to learn more, or sign up and experience the INGCO difference first-hand. Visit our website to explore the full range of language services we offer. Let 2025 be the year your message resonates with everyone, no matter the language.

Looking for an interpreter now? We’re thrilled to introduce our On-Demand Interpreting Service—a fast, flexible, and reliable solution for instant interpreter access in over 200 languages. With a quick, one-minute connection time, you can communicate confidently and accurately in real-time with a certified interpreter. Our service is designed to meet both occasional and ongoing needs, so whether you’re an individual or a business, we’ve got you covered. 

What Is On-Demand Interpreting and How Does It Work?

We’ve designed our service to be as straightforward as possible. When you need an interpreter, simply dial your assigned phone number, enter your unique access code, and select your preferred language. In moments, you’ll be connected with a certified interpreter who will help facilitate a smooth, accurate conversation.

Our service is tailored for flexibility, whether you’re an individual with occasional needs or a business requiring regular support. You can choose a one-time-use code, ideal for sporadic situations where language support is essential, or opt for a subscription plan. The subscription plan offers a cost-effective solution for organizations with ongoing needs, complete with a minimum monthly fee for easy budgeting.

Why Use On-Demand Interpreting?

With INGCO’s On-Demand Interpreting Service, you get immediate, professional language support when you need it. Here’s what sets our service apart:

• Communicate Confidently – Connect with certified interpreters who ensure every conversation is clear, culturally accurate, and seamless.
• Instant, Automated Access – Get real-time interpreting 24/7 with no need for a sales rep—support is just a call away.
• Flexible Options – Pick the pricing plan that fits your needs, whether it’s occasional use or ongoing support.
• Effortless Setup – Designed for ease, our service works for individuals and businesses alike, making language access simple and hassle-free.

Ready to Get Started?

Get an interpreter now and experience the ease and convenience of INGCO’s On-Demand Interpreting Service. For individuals and businesses alike, our service offers real-time professional language support, helping you confidently handle critical conversations. Click “GET AN INTERPRETER NOW” to start communicating seamlessly in any language–anytime, anywhere.

INGCO International: Your trusted partner for instant, on-demand language interpreting—because clear communication shouldn’t have to wait.

Over the Phone Interpreting (OPI) is our 24/7/365 solution for quick and easy access to over 250 languages.

Our Over the Phone Interpreting (OPI) services uses sophisticated call center technology and highly skilled staff that enable us to match a qualified over the phone interpreter with callers in more than 100 languages within 30 seconds.

INGCO’s over the phone interpreting call center is staffed with call center operators, interpreters, supervisors, managers, interpreter liaisons, scheduling analysts, telecom specialists, and technical engineers 24 hours per day, seven days per week, 365 days per year. Communicating in other languages has never been more critical, and at INGCO International, we understand the urgency and precision required for effective multilingual communication. That’s why our Over the Phone Interpreting (OPI) services are designed to be your seamless solution, leveraging cutting-edge call center technology and a team of highly skilled linguists to bridge language gaps instantly.

All of our over the phone interpreters have in-depth knowledge of the subject matter you and your callers require, giving you the necessary confidence to select INGCO’s Over the Phone – OPI division for all your communications needs.

Imagine this: within just 30 seconds, you can be connected with a qualified over-the-phone interpreter in over 250 languages. This rapid connection is powered by our sophisticated call center technology and dedicated, expert staff. We know that when you need to communicate, every second counts, and our OPI service delivers on that promise.

⇒ Fast. Over the phone interpreting is fast — most languages connect in less than 30 seconds.

⇒ Affordable. Over the phone interpreting is an affordable option for your interpreting needs.

⇒ Easy. Over the phone interpreting is easy! Dial the toll free number, enter your language code & you’re on your way.

Our commitment to your communication needs goes beyond speed. INGCO’s OPI call center operates 24 hours a day, seven days a week, 365 days a year. This continuous availability is ensured by a comprehensive team that includes call center operators, interpreters, supervisors, managers, interpreter liaisons, scheduling analysts, telecom specialists, and technical engineers. This robust infrastructure guarantees that we’re always ready to support your most vital conversations.

Questions about over the phone interpreting and how this can help you communicate instantly with clients? Get in touch with us for a no-cost quote!