INGCO International: Empowering Communication Across Wisconsin with Expert ASL and Spoken Language Interpreting Services

Wisconsin Interpreting Services: ASL & Spoken Language – INGCO International Contract

INGCO International is a contracted vendor to serve the State of Wisconsin, providing a comprehensive suite of American Sign Language (ASL) and spoken language interpreting services. This contract represents our dedication to fostering inclusion, ensuring accessibility, and facilitating seamless communication for all individuals throughout the state.

Any Wisconsin state agency that requires American Sign Language (ASL) and spoken language interpreting services can access INGCO International’s contract. This includes departments and divisions needing to ensure communication access for individuals who are deaf, hard of hearing, or have limited English proficiency (LEP).

Key Language Access Requirements for Wisconsin State Agencies

To meet its legal obligations and serve its diverse constituents effectively, the State of Wisconsin has established core requirements for interpreting services:

• Qualified and Certified Interpreters: The state emphasizes the importance of using highly skilled and credentialed interpreters.

• • For ASL interpreting, interpreters must hold a valid State of Wisconsin Sign Language Interpreter License, demonstrating their proficiency and adherence to state standards.
  • For spoken language interpreting, interpreters must demonstrate proficiency in both English and the target language, possess knowledge of relevant terminology, and have training in interpreting skills and ethics.
• Comprehensive Language Coverage: The state requires access to a wide range of interpreting services, including both ASL and spoken language interpreting, to accommodate the diverse linguistic needs of its population.
• 24/7/365 Availability: Recognizing that the need for interpreting services can arise at any time, the state mandates that services be available around the clock, including outside of normal business hours, on weekends, and holidays.
• Timely and Responsive Service: The state prioritizes prompt responses to requests for interpreting services to minimize delays in service delivery and ensure that individuals can access assistance when they need it.
• Confidentiality and Ethical Practice: Interpreters must adhere to strict ethical guidelines, maintaining the confidentiality of all information shared during interpreting encounters and ensuring accurate and impartial communication.

The Critical Role of Language Access for Wisconsin State Agencies

Wisconsin state agencies play a vital role in serving a diverse population with varied communication needs. To uphold principles of equity and comply with federal mandates, these agencies must provide accessible communication to individuals who are deaf, hard of hearing, or have limited English proficiency (LEP). Key legal frameworks that guide these requirements include:

• Title VI of the Civil Rights Act of 1964: This federal law prohibits discrimination based on race, color, and national origin in programs and activities receiving federal financial assistance.
• Section 504 of the Rehabilitation Act of 1973: This act prohibits discrimination on the basis of disability in programs conducted by federal agencies, in programs receiving federal financial assistance, in federal employment, and in the employment practices of federal contractors.
• Americans with Disabilities Act (ADA) of 1990: This civil rights law prohibits discrimination against individuals with disabilities in all areas of public life, including state and local government services.

These mandates underscore the necessity for professional and reliable interpreting services to ensure that Wisconsin residents can fully access and participate in state programs and services.

INGCO International: Your Trusted Partner for Interpreting Services in Wisconsin

INGCO International is a contracted provider of interpreting services to the State of Wisconsin, as formalized in contract # 505ENT-M25-INTERPTRANS-10. We offer a comprehensive suite of interpreting solutions designed to meet the specific needs of state agencies and the individuals they serve.

Our Specialized Interpreting Services for Wisconsin State Agencies

• In-Person ASL Interpreting: INGCO International provides qualified and licensed ASL interpreters for on-site assignments throughout Wisconsin. Our interpreters are skilled in facilitating communication in a variety of settings, including meetings, appointments, hearings, and training sessions.
• In-Person Foreign Language Interpreting: We deliver on-site spoken language interpreting services, connecting state agencies with individuals who have limited English proficiency. Our interpreters are proficient in a wide range of languages, ensuring effective communication in diverse situations.

How INGCO International Meets the Unique Needs of Wisconsin State Agencies

INGCO International is committed to providing exceptional interpreting services that align with the State of Wisconsin’s requirements and priorities:

• Qualified and Credentialed Interpreters: We meticulously screen and select interpreters who meet the state’s stringent qualifications and licensing standards.

• • All ASL interpreters hold valid State of Wisconsin Sign Language Interpreter Licenses.
  • Spoken language interpreters possess the necessary language proficiency, subject matter expertise, and training in interpreting ethics and techniques.

• Comprehensive Language Coverage: We offer a broad spectrum of languages to meet the diverse needs of Wisconsin’s population.

• • Our services include all core languages identified by the state.
  • We also provide access to interpreters in numerous non-core languages.

• 24/7/365 Availability and Rapid Response: We understand that interpreting needs can arise unexpectedly.

• • Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
  • We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
  • Contact your manager or email the INGCO team for help!

• Strict Adherence to Confidentiality and Ethics: We prioritize the confidentiality and privacy of all individuals involved in interpreting encounters.

• • Our interpreters adhere to a strict code of ethics, maintaining impartiality, accuracy, and professionalism in all situations.
  • We have robust policies and procedures in place to safeguard sensitive information.

• Statewide Service Delivery: We provide interpreting services across the State of Wisconsin, ensuring that agencies in all regions have access to our expertise.
• Technological Proficiency: We leverage technology to enhance the efficiency and effectiveness of our services.

• • We utilize secure platforms for scheduling, communication, and delivery of interpreting services. 
  • We are equipped to handle various interpreting modalities, including on-site and potentially video remote interpreting (VRI), to meet the diverse needs of state agencies.

• Experienced and Dedicated Team: INGCO International has a team of experienced professionals dedicated to providing exceptional customer service and support.

• • We provide a single point of contact for state agencies to ensure clear communication and efficient issue resolution.
  • Our team is committed to building strong, collaborative relationships with our clients.

How Wisconsin State Employees Can Access INGCO International’s Interpreting Services

We’ve made it easy for Wisconsin state employees to connect with INGCO International and request interpreting services. Here’s how you can reach us:

• Phone: 612-605-8006
• Email: scheduling@ingcointernational.com
• Online Portal: Contact your manager or scheduling@ingcointernational.com for help!
• Website: https://ingcointernational.com/request-a-quote/

Frequently Asked Questions (FAQs)

• What types of interpreting services does INGCO International provide to Wisconsin state agencies?

• • INGCO International offers both in-person ASL interpreting and in-person spoken language interpreting services.

• What are the qualifications of INGCO International’s interpreters?

• • All ASL interpreters hold a valid State of Wisconsin Sign Language Interpreter License. Spoken language interpreters are qualified competent Interpreters with Proficiency in both English and the target language; demonstrated knowledge in both languages of relevant specialized terms, concepts, and cultural issues; and demonstration of completion of training on the skills and ethics of interpretation.

• How quickly can I schedule an interpreter?

• • INGCO International is committed to providing timely service. Specific response times may vary depending on the type of interpreting service requested and availability.
    • Phone: 612-605-8006
    • Email the team!
    • Online Portal: Contact your manager or email the INGCO team for help!
    • Website

• Is there a cost to state agencies for using INGCO International’s interpreting services?

• • The cost of interpreting services is covered under the contract between INGCO International and the State of Wisconsin. State agencies should refer to the contract or contact INGCO International for specific pricing information.
  • Free Service: People who need interpreters never have to pay for them – it’s a free service.

• What languages does INGCO International support?

• • INGCO International provides interpreters for more than 200 languages, including both core languages and non-core languages.

• How do I request an interpreter?

• • Wisconsin state employees can request interpreters by contacting INGCO International via phone, email, or online portal.

• What information do I need to provide when requesting an interpreter?

• • When requesting an interpreter, it’s helpful to provide details such as the date, time, location, duration, and language needed, as well as any specific requirements or subject matter of the assignment.

• What if I need an interpreter for an emergency situation?

• • INGCO International offers services to accommodate urgent requests. State agencies should contact us directly to discuss their specific needs.

• What languages are spoken in Wisconsin?

• • • There are over 250 languages spoken in Wisconsin including:
      • Spanish 
      • Hmong 
      • Chinese 
      • German 
      • Russian 
      • Korean 
      • Arabic 
      • Vietnamese 
      • Tagalog 

• What other services can INGCO International provide?

• • • In-Person Interpreting: We send interpreters to County offices to help with meetings, appointments, and other face-to-face situations. We can get an interpreter to you within 24 hours. This includes helping people fill out forms and paperwork.
    • Video Interpreting: We provide interpreters through video calls, so you can see and talk to the interpreter on a screen. This is another way to get help within 24 hours, and it also includes help with forms.
    • Interpreting by Phone: We offer interpreters over the phone, and we can connect you to an interpreter in just 10 minutes for urgent situations.
    • Document Translation: We translate written documents for Anoka County when needed.

• What Wisconsin State departments work with INGCO International?

• • Department of Health Services (DHS)
  • Department of Children and Families (DCF)
  • Department of Workforce Development (DWD)
  • Department of Corrections (DOC)
  • Department of Public Instruction (DPI)
  • Department of Transportation (DOT)
  • Department of Justice (DOJ)
  • Department of Veterans Affairs (DVA)
  • Department of Administration (DOA)
  • Department of Agriculture, Trade and Consumer Protection (DATCP)

INGCO International: Your Partner in Effective Communication

INGCO International is honored to partner with the State of Wisconsin to provide essential interpreting services. We are dedicated to facilitating clear, accurate, and culturally sensitive communication, promoting access and inclusion across the state.

As we enter the new year with fresh goals and ambitions, it’s the perfect time to explore how you can enhance your business communication strategies and create stronger connections across languages and cultures. Effective communication is the foundation of successful relationships, whether working with global partners, serving a multilingual community, or expanding into new markets. One of the most exciting tools at your disposal is INGCO’s On-Demand Interpreting Service. 

But what exactly is it, and how can it benefit you?

Why On-Demand Interpreting?

Have you ever found yourself needing to communicate with someone who doesn’t speak your language? Maybe you’ve been traveling and needed to explain something urgent to a patient, or you were at a parent-teacher conference trying to help a limited-English-speaking parent understand vital information about their child’s progress. These moments can be stressful, but our On-Demand Interpreting Service is here to make them a breeze.

Key Features of Our Service:

Instant Access: Connect with a certified interpreter within a minute. No more waiting and worrying—get the real-time language support you need right when you need it, and no planning is required!

Flexible Pricing: Choose from a one-time-use code or affordable subscription plans that fit your needs. Whether you need occasional help or ongoing support, we’ve got you covered with cost-effective solutions.

Easy to Use: Simply dial the assigned phone number, enter your unique code, select from over 200 languages, and get an interpreter on the line in about 30 seconds. It’s that simple!

What About Security and Privacy?

Your privacy is our top priority. All calls are encrypted and HIPAA-compliant to ensure confidentiality. Additionally, our interpreters are bound by strict confidentiality agreements, providing you with complete peace of mind during every interaction. Want to get into the nitty gritty and learn more? Reach out to set up a meeting with our sales team at sales@ingcointernational.com. 

Integrate Seamless Communication into Your 2025 Plans

As you plan for the year ahead, consider how our On-Demand Interpreting Service can support your business goals and daily interactions. Here are a few scenarios where our service can make a significant impact:

• Closing International Deals: Ensure clear communication during negotiations and meetings to secure those important contracts.
• Traveling Abroad: Have peace of mind knowing you can communicate effectively in any situation, from medical emergencies to everyday interactions, with instant language translation.
• Parent-Teacher Conferences: Understand and engage in meaningful conversations about your student’s education, ensuring nothing gets lost in translation.
• Customer Support: Provide excellent service to your diverse customer base, answering questions and resolving issues in their preferred language with real-time language support.

Looking Ahead

As we seize the new year’s opportunities, remember that language should never be an obstacle to success. With INGCO’s On-Demand Interpreting Service, you are always just a click away from clear and confident communication. 

INGCO turns language barriers into opportunities for growth and success with industry-leading language services designed to help you connect with global audiences. Whether expanding into new markets or strengthening relationships with diverse clients, we provide the expertise for clear, effective communication. How could stronger language support help you reach your goals this year?

Take the next step towards seamless global communication—contact us to learn more, or sign up and experience the INGCO difference first-hand. Visit our website to explore the full range of language services we offer. Let 2025 be the year your message resonates with everyone, no matter the language.

Looking for an interpreter now? We’re thrilled to introduce our On-Demand Interpreting Service—a fast, flexible, and reliable solution for instant interpreter access in over 200 languages. With a quick, one-minute connection time, you can communicate confidently and accurately in real-time with a certified interpreter. Our service is designed to meet both occasional and ongoing needs, so whether you’re an individual or a business, we’ve got you covered. 

What Is On-Demand Interpreting and How Does It Work?

We’ve designed our service to be as straightforward as possible. When you need an interpreter, simply dial your assigned phone number, enter your unique access code, and select your preferred language. In moments, you’ll be connected with a certified interpreter who will help facilitate a smooth, accurate conversation.

Our service is tailored for flexibility, whether you’re an individual with occasional needs or a business requiring regular support. You can choose a one-time-use code, ideal for sporadic situations where language support is essential, or opt for a subscription plan. The subscription plan offers a cost-effective solution for organizations with ongoing needs, complete with a minimum monthly fee for easy budgeting.

Why Use On-Demand Interpreting?

With INGCO’s On-Demand Interpreting Service, you get immediate, professional language support when you need it. Here’s what sets our service apart:

• Communicate Confidently – Connect with certified interpreters who ensure every conversation is clear, culturally accurate, and seamless.
• Instant, Automated Access – Get real-time interpreting 24/7 with no need for a sales rep—support is just a call away.
• Flexible Options – Pick the pricing plan that fits your needs, whether it’s occasional use or ongoing support.
• Effortless Setup – Designed for ease, our service works for individuals and businesses alike, making language access simple and hassle-free.

Ready to Get Started?

Get an interpreter now and experience the ease and convenience of INGCO’s On-Demand Interpreting Service. For individuals and businesses alike, our service offers real-time professional language support, helping you confidently handle critical conversations. Click “GET AN INTERPRETER NOW” to start communicating seamlessly in any language–anytime, anywhere.

INGCO International: Your trusted partner for instant, on-demand language interpreting—because clear communication shouldn’t have to wait.