FOR IMMEDIATE RELEASE

EDINA, MINNESOTA – September 24, 2025 – INGCO International, a leading innovator in multilingual communication solutions, today proudly announced it has been awarded the distinguished Capital One Supplier Excellence Award. This esteemed recognition celebrates INGCO International’s exceptional performance, groundbreaking solutions, and unwavering dedication to delivering outstanding results through unparalleled service.

For over 19 years, INGCO International has empowered businesses and community organizations to transform their communications, significantly enhancing customer engagement, sales, and revenue growth. As trusted language service experts, INGCO International is renowned for its ability to address complex language challenges swiftly, effectively, and with utmost professionalism. The company’s distinctive approach is deeply rooted in its core values, which include championing linguistic diversity and proactively going above and beyond for every client.

“We are profoundly honored to receive the Supplier Excellence Award from a respected industry leader like Capital One,” said Ingrid Christensen, Founder and CEO of INGCO International. “This award serves as a powerful testament to our team’s unwavering commitment to innovation and our mission to ensure equal access to information globally. Our dedicated Wordologists are the driving force behind this success, and this recognition truly validates their expertise and tireless dedication.”

INGCO International is committed to delivering a legendary customer experience guided by its “Global Touch, Local Mindset” philosophy. The company’s expansive network of linguists collectively commands over 200 languages, leveraging tech-enabled, human-led solutions to deliver superior results. Operating on a proprietary 10-step process, known as The INGCO Way, the company consistently guarantees flawless, culturally-appropriate language solutions, expedited turnaround times, and continuous innovation to achieve excellence.

About INGCO International

Founded in 2006 by Ingrid Christensen, INGCO International is an industry leader in solving complex global language needs. Our core purpose is to bridge global language barriers. The company’s mission is to provide equal access to language through the meticulous provision of interpreting and translating services. INGCO International looks forward to strengthening its partnership with Capital One and continuing to advance global communication accessibility. INGCO International is headquartered at 200 Southdale Center, Edina, MN 55435. For more information, please visit ingcointernational.com.

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Media Contact:
Brooke Williams, Director of Sales and Marketing
brooke@ingcointernational.com
(612) 605-8006

Did you know there are multilingual translation services that help businesses overcome language barriers? Global translation and transcription services can help your business communicate with clients all over the world. By translating your marketing materials and other business communications into multiple languages, you can ensure your potential clients will be able to understand what you are saying, which is a huge advantage in today’s global economy. If you are looking for an edge over your competitor, consider using multilingual translation to reach more customers.

If you are a business owner who wants to expand your company globally, you need to think about multilingual translation services. In today’s global economy, it is more important than ever to be able to communicate with your target audience in their native language. Translation services can help you break down the language barriers that often prevent businesses from expanding into new markets. In this blog post, we will discuss the importance of multilingual translation services and how they can help your business grow!

What are Key Features of Multilingual Transcription Services?

There are many multilingual transcription services out there, but how do you choose the right one for your business?

• A team of experienced and certified translators: Choose a company that has a team of experienced and certified translators to be sure your materials are translated accurately and effectively.
• A multilingual website: A multilingual website is a great way to reach more potential customers. You can use it to promote your products and services in multiple languages, which will make it easier for people from all over the world to find and purchase your products.
• A strong focus on customer service: Customer service is crucial when you are working with multilingual transcription services. Be sure the company you choose will respond to your needs and provide the support you need to successfully complete your projects, satisfy your clients, and connect with multilingual customers in meaningful ways.

Why are Multilingual Translation Services Important for Businesses?

Multilingual translation services are important for businesses because they remove language barriers for your clients, improving the clarity of your communications, driving trust, and reaching more prospective customers. These services can help you expand into new markets by enabling potential customers to understand and connect with your brand, product, or service. Additionally, multilingual translation services can also help you build trust with your target market and establish your brand in the global marketplace. Finally, multilingual translation services can help you discover new prospects that you haven’t had access to in the past. All in all, multilingual translation services are a great way to expand your business and reach new markets, which will increase brand awareness in the marketplace and increase your growth potential and revenue.

Why You Need Multilingual Transcriptions

There are many different types of multilingual transcription services, but which one is right for your business? Here are some of the most popular types of multilingual transcriptions:

• Marketing materials: If you want to reach a global audience, make sure your marketing materials are translated into the languages your target audiences use every day. Multilingual translation services can help you translate your website, brochures, and other marketing materials into multiple languages.
• Business communications: It is important to communicate with your customers in their preferred language. Multilingual translation services can help you translate your emails, presentations, and other business communications into multiple languages. This is not only important for general understanding, but also to transform corporate lingo based on cultural context.
• Technical documentation: If you have technical documentation that needs to be translated into multiple languages, select a multilingual transcription service that specializes in technical translation. This will ensure your documentation is translated accurately and your customers can understand it.

Ways Multilingual Transcription Services Benefit You at Work

There are many benefits of multilingual global translation services, but here are some of the most important ones:

• Improve communication with your clients: When you use multilingual translation services, you can communicate with your audience in their preferred language, making it easier for them to understand your products and services, and demonstrating your dedication to their satisfaction and understanding.
• Reach more potential customers: Multilingual translation services can help you reach more potential customers by making it easier for them to find and purchase your products. Language translation provides the world with more ways to access your business.
• Save time and money: When you use multilingual translation services, you can save time and money. You’ll avoid the need to hire multiple translators or retroactively correct errors made due to lack of language considerations.
• Get accurate translations: When you use a full-service translation company, you can be sure your translations are accurate. Language translation services use professional translators who are experts in their field. You can feel confident in the quality of the translation work, as most interpreters are highly trained and native speakers.

Translating Audio and Video Using Multilingual Translation Services

Multilingual and global translation services can also be used to translate audio and video, allowing your business to reach a wider audience. When you use multilingual audio transcription services for a transcription project, you can be sure your audio and video will be translated accurately. When it comes to audio and video, multilingual translation services can also be used for closed captioning or adding subtitles.

How INGCO International Can Help

INGCO International is a leading provider of multilingual translation and interpreting services. We have a team of experienced translators who are experts in their field who provide professional transcription services. We can help you translate your marketing materials, business communications, technical documentation, and more into 200+ languages. We also offer specialty services tailored to the needs of your industry, target language, or nature of your content. Contact us today to get started.

Gone are the days when the only people we interacted with at work are those sitting in the cubicles around us. Our workplaces have gone global – and virtual – so managing relationships with colleagues, partners, and clients is trickier than ever. How can you build strong relationships that thrive despite language barriers, cultural differences, and digital divides? Start with trust.

Since starting INGCO International, I’ve learned the value of trust in many areas of my life. Trust has helped me connect with new clients, build a team of talented linguists, and create a network of fellow entrepreneurs who have provided invaluable guidance throughout my journey. I believe that trust is fundamental to everything we do – and it’s at the heart of providing people with equal access to information. 

Here are some of my favorite tips for building trust on a global scale and connecting with those who speak different languages, live in different countries, and practice different cultural traditions.

Come from a place of curiosity

In a culture pervasive in stereotypes and generalizations, it’s easy to make assumptions about people without understanding them on an individual level. As I’ve traveled across the globe and met with people from all walks of life, I’ve learned it’s best to start by listening. Learn as much as you can about the people you’re working with – what they do, what matters to them, what motivates them, and how they prefer to engage with you. 

If you need help communicating in ways that work for both of you, engage an interpreter who can bridge the gap and ensure accurate, effective communication for all involved. Bringing an interpreter to the table shows you genuinely care about communicating clearly, understanding what they have to say, and making a meaningful connection based on trust.

Embrace your differences

It’s natural for people to have cultural and social boundaries that help them feel safe and respected, but these boundaries can be especially strong when interacting with those who have different norms and expectations. To build trust, find common ground and embrace what makes you different. Ask thoughtful questions, communicate clearly, and keep an open mind. 

Remember that how others behave or express emotion may differ considerably from your “normal.” Approach the relationship with curiosity rather than judgment to allow others to be authentically themselves and start your relationship off on the right foot. As you build trust, make note of words or gestures that mean something different in their language and adjust your language accordingly.

Create shared goals

One of the best ways to build and maintain trust is to work toward a common goal. Take time to understand their goals and ask how you can contribute to their success. Map out what success looks like for each of you and create a plan for achieving those goals together. As you work together, check in regularly to ensure you’re aligned. If you’ve gotten off track, communicate clearly and respectfully. Keep in mind those cultural nuances that may be perceived differently than you intend and ask questions that will help you build trust, even when you aren’t exactly on the same page.

Be intentional 

Building trust doesn’t just happen. You have to seek to understand, build rapport, and work with integrity. Whether you’re engaging with someone for the first time or managing a relationship over time, people want to feel heard and respected. You can do that by:

• Getting to know them personally. This may vary by culture, but if they’re open to sharing what matters to them outside of work, it can be a good way to connect and find common ground.
• Honoring your commitments. If you miss a deadline or drop the ball, people may take it personally and assume they can’t trust you to do what you say you will. Close each conversation with a recap of accountabilities and action items, and then follow through!
• Asking for feedback. Many people are hesitant to confront others, especially when it could turn contentious. Address issues in a timely manner and don’t be afraid to ask for feedback. A simple conversation could eliminate speculation and provide a safe place to resolve issues respectfully.

Our team of experts has worked with people across the globe who come from diverse backgrounds, speak many languages, and work in different industries. If your organization needs help building trusted relationships with global clients, partners, or employees, INGCO International can help. We’ll build a plan, provide resources based on your specific needs, and help you build and maintain trust with those who matter most to your success.

At any given moment, there are more than 450 different languages spoken by students and families in school districts across the United States. Schools have an obligation, both legal and moral, to provide equitable access to education for all of their students. Often times access includes language access so that all families can communicate with their district. Given the sheer number and variety of languages spoken in the United States, it’s no surprise that schools oftentimes turn to outside sources to reach their families.

Our work was featured in the Minneapolis Star Tribune, highlighting our multilingual school board meeting capabilities. Ingrid Christensen, President of INGCO International was quoted in the article: “When the pandemic hit, schools were so hungry for those best practices on how to use technology … and how to get a school board meeting into people’s living rooms,” … “It pushed all of us to think about how we could highlight this work for our schools.” Read More About Our Multilingual School Board Meeting Solutions in the Star Tribune

Another way we are helping schools with their language needs is through our award winning Hybrid Translation System. We were recognized with a Tekne Award by the Minnesota Technical Association for the development of a proprietary Hybrid Translation Solution. The Hybrid Translation Management Solution combines an industry-leading Translation Management System and human translators, helping schools to translate documents into hundreds of languages quickly, efficiently, and consistently. This system revolutionized the way school districts engage with their limited-English speaking families and students. Translating written documents and content is also an important way that school boards and school districts are reaching all of their multilingual families and students.

School districts access our complete suite of language services including in-person, hybrid, virtual and over the phone interpreting, document translation, and specialty services like voiceover and subtitling solutions.  Would you like to learn more? Contact us now to schedule a conversation.

Before our eyes, the global event industry came to a screeching halt. Meetings were postponed and corporate events cancelled. With the current economic situation quickly being defined as the “new normal,” the need to communicate with employees, clients and partners is more important than ever. Organizations have promptly shifted to virtual events utilizing technology that combines multichannel webcasting and video streaming to ensure that multilingual attendees are able to access the content.

Since all live face-to-face events are on hold, those of us tasked with ensuring equal access to information have jumped at the opportunity to showcase the skill sets we have worked years to create to ensure that organizations can continue to meet their audience. Following best practices, proven methodologies and tricks learned along the way, live virtual multilingual events are here and they work.

We have outlined 3 steps to ensure success with multilingual virtual events.

1. Focus on the experts.

Every event producer knows that the devil is in the details and that every member of the team plays an essential role to make sure that your virtual event goes off without any issues. Every carefully crafted event is managed down to the most minute detail to be successful. This is especially important for multilingual events. You will need to build into your team a very strong team of multilingual experts that will manage the multiple channels to support your in-language attendees and ensure that the content is delivered simultaneously to the entire audience. Beyond expert linguists, this team must consist of project managers experienced with managing live virtual events to manage all the behind-the-scenes details.

2. Content is king.

Delivering high-quality, relevant multilingual content impacts audience engagement so you will need to develop content that is interactive, visually stimulating and allows for repurposing on your website and social media platforms. Your language service partner will need to access the English content well before the event so they can ensure it is translated accurately and localized for your target audience. Allow your language service partner to help with multilingual logistics such as event design, registration, promotion, content collection, project management and technology ownership to ensure exceptional audience buy-in.

3. Plan, plan and plan again. Then practice, practice and practice again.

There can never be enough emphasis on planning and practice with virtual events. Live events generally lead to a more captivated audience with fewer distractions. Virtual events by nature are wrought with distractions — dogs barking, email notifications dinging, coffee brewing, to name a few. Virtual events must be stimulating and engaging visually with perfect audio and video quality. Presenters must allow time to rehearse not only their presentations but their slide transitions and other content like music and videos. Even with all the planning and practice, it’s important to have a back up plan in case there are technical challenges.

Virtual events are our new normal and with the right team in place, excellent content translations and perfect planning, your multilingual event is sure to be a great success. Contact us today to get started.