Hennepin County Hires INGCO to Provide Interpreting Services

Hennepin County is committed to serving its diverse community by ensuring that language is not a barrier to accessing services. To support this commitment, the county has partnered with INGCO International to provide interpretation services.

Interpreting Services Contract Details

The agreement between Hennepin County and INGCO International is a unit rate contract for on-demand interpreters. This means that the total payment will be based on the number of interpretation service units provided at the agreed-upon rate. 

On-Demand Interpreter Services Provided

INGCO International is contracted to provide telephonic interpretation services to various Hennepin County departments, including Public Works, Sheriff, Community Corrections and Rehabilitation, Human Services and Public Health, the County Attorney’s Office, Hennepin Health, Land Information and Tax Services, and North Point Health and Wellness Center. The services are also available to the county’s contracted providers.

Ready to get started with an interpreter?

• Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
• We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
• Contact your manager or email the INGCO team for help!

What are the benefits of working with INGCO International’s interpreters?

Key Interpreting Contract Features

• Service Availability: INGCO International offers on-demand interpreters 24/7/365.
• Live Support: Requests for interpreter services are answered by a live receptionist or scheduler every single day, 24/7/365.
• Compliance: INGCO International is committed to maintaining client confidentiality and adhering to the Minnesota Data Practices Act, the Minnesota Health Records Act, HIPAA, HITCEH, and all other relevant state and federal privacy laws and regulations.
• Staff Competency and Standards: INGCO International ensures that its staff and interpreters are competent and the best in the industry. INGCO also responds promptly to any concerns raised by the county regarding staff or interpreter performance.

This partnership between Hennepin County and INGCO International aims to facilitate effective communication and ensure that individuals with limited English proficiency can access the services they need. 

Hennepin County offers language help in more than 20 different languages. They connect immigrants and refugees to translation and interpreting resources and services offered.

Service that need interpreters:

• Applying for government benefits including health care, MFIP, food assistance, childcare assistance and emergency programs
• Finding solutions to housing issues
• Exploring employment and complete employment applications
• Addressing immigration needs
• Enrolling in English language and citizenship classes
• Registering for school
• Coping with differences in cultures
• Connecting to community resources

Frequently Asked Questions (FAQs)

What type of interpretation services does INGCO International provide to Hennepin County?

INGCO International provides on-demand and telephonic interpretation services to various Hennepin County departments and contracted providers.

When did the contract between INGCO International and Hennepin County begin and end?

The contract began on January 1, 2025, and ends on December 31, 2028.

Is the telephonic interpretation service available 24/7?

Yes, INGCO International offers on-demand interpreters 24 hours a day, 7 days a week, 365 days a year.

How quickly can I expect an interpreter when I request services?

The average wait time for interpretation services is less than 30 seconds.

Which Hennepin County departments utilize INGCO International’s interpretation services?

Departments include Public Works, Sheriff, Community Corrections and Rehabilitation, Human Services and Public Health, County Attorney’s Office, Hennepin Health, Land Information and Tax Services, and North Point Health and Wellness Center.

Does INGCO International comply with data privacy laws?

Yes, INGCO International is committed to maintaining client confidentiality and adhering to Minnesota Data Practices Act, Minnesota Health Records Act, HIPAA, HITCEH, and all relevant state and federal privacy laws.

How does this partnership benefit the non-English speaking community?

This partnership aims to increase access to county services for non-English speakers in their preferred language.

Can the county’s contracted providers also access INGCO International’s interpretation services?

Yes, the services are available to the county’s contracted providers.

Where can I find more information about Hennepin County’s language help services?

Visit the Office of Multicultural Services website at https://www.hennepin.us/en/residents/human-services/multi-cultural-services for more information.

What are some examples of the support provided through Hennepin County’s language help services?

Services include applying for government benefits, finding housing solutions, exploring employment opportunities, addressing immigration needs, and enrolling in language classes.

Get Started Now!

• Services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
• Systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
• Contact your manager or email the INGCO team for help!

INGCO International: Empowering Communication Across Wisconsin with Expert ASL and Spoken Language Interpreting Services

Wisconsin Interpreting Services: ASL & Spoken Language – INGCO International Contract

INGCO International is a contracted vendor to serve the State of Wisconsin, providing a comprehensive suite of American Sign Language (ASL) and spoken language interpreting services. This contract represents our dedication to fostering inclusion, ensuring accessibility, and facilitating seamless communication for all individuals throughout the state.

Any Wisconsin state agency that requires American Sign Language (ASL) and spoken language interpreting services can access INGCO International’s contract. This includes departments and divisions needing to ensure communication access for individuals who are deaf, hard of hearing, or have limited English proficiency (LEP).

Key Language Access Requirements for Wisconsin State Agencies

To meet its legal obligations and serve its diverse constituents effectively, the State of Wisconsin has established core requirements for interpreting services:

• Qualified and Certified Interpreters: The state emphasizes the importance of using highly skilled and credentialed interpreters.

• • For ASL interpreting, interpreters must hold a valid State of Wisconsin Sign Language Interpreter License, demonstrating their proficiency and adherence to state standards.
  • For spoken language interpreting, interpreters must demonstrate proficiency in both English and the target language, possess knowledge of relevant terminology, and have training in interpreting skills and ethics.
• Comprehensive Language Coverage: The state requires access to a wide range of interpreting services, including both ASL and spoken language interpreting, to accommodate the diverse linguistic needs of its population.
• 24/7/365 Availability: Recognizing that the need for interpreting services can arise at any time, the state mandates that services be available around the clock, including outside of normal business hours, on weekends, and holidays.
• Timely and Responsive Service: The state prioritizes prompt responses to requests for interpreting services to minimize delays in service delivery and ensure that individuals can access assistance when they need it.
• Confidentiality and Ethical Practice: Interpreters must adhere to strict ethical guidelines, maintaining the confidentiality of all information shared during interpreting encounters and ensuring accurate and impartial communication.

The Critical Role of Language Access for Wisconsin State Agencies

Wisconsin state agencies play a vital role in serving a diverse population with varied communication needs. To uphold principles of equity and comply with federal mandates, these agencies must provide accessible communication to individuals who are deaf, hard of hearing, or have limited English proficiency (LEP). Key legal frameworks that guide these requirements include:

• Title VI of the Civil Rights Act of 1964: This federal law prohibits discrimination based on race, color, and national origin in programs and activities receiving federal financial assistance.
• Section 504 of the Rehabilitation Act of 1973: This act prohibits discrimination on the basis of disability in programs conducted by federal agencies, in programs receiving federal financial assistance, in federal employment, and in the employment practices of federal contractors.
• Americans with Disabilities Act (ADA) of 1990: This civil rights law prohibits discrimination against individuals with disabilities in all areas of public life, including state and local government services.

These mandates underscore the necessity for professional and reliable interpreting services to ensure that Wisconsin residents can fully access and participate in state programs and services.

INGCO International: Your Trusted Partner for Interpreting Services in Wisconsin

INGCO International is a contracted provider of interpreting services to the State of Wisconsin, as formalized in contract # 505ENT-M25-INTERPTRANS-10. We offer a comprehensive suite of interpreting solutions designed to meet the specific needs of state agencies and the individuals they serve.

Our Specialized Interpreting Services for Wisconsin State Agencies

• In-Person ASL Interpreting: INGCO International provides qualified and licensed ASL interpreters for on-site assignments throughout Wisconsin. Our interpreters are skilled in facilitating communication in a variety of settings, including meetings, appointments, hearings, and training sessions.
• In-Person Foreign Language Interpreting: We deliver on-site spoken language interpreting services, connecting state agencies with individuals who have limited English proficiency. Our interpreters are proficient in a wide range of languages, ensuring effective communication in diverse situations.

How INGCO International Meets the Unique Needs of Wisconsin State Agencies

INGCO International is committed to providing exceptional interpreting services that align with the State of Wisconsin’s requirements and priorities:

• Qualified and Credentialed Interpreters: We meticulously screen and select interpreters who meet the state’s stringent qualifications and licensing standards.

• • All ASL interpreters hold valid State of Wisconsin Sign Language Interpreter Licenses.
  • Spoken language interpreters possess the necessary language proficiency, subject matter expertise, and training in interpreting ethics and techniques.

• Comprehensive Language Coverage: We offer a broad spectrum of languages to meet the diverse needs of Wisconsin’s population.

• • Our services include all core languages identified by the state.
  • We also provide access to interpreters in numerous non-core languages.

• 24/7/365 Availability and Rapid Response: We understand that interpreting needs can arise unexpectedly.

• • Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
  • We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
  • Contact your manager or email the INGCO team for help!

• Strict Adherence to Confidentiality and Ethics: We prioritize the confidentiality and privacy of all individuals involved in interpreting encounters.

• • Our interpreters adhere to a strict code of ethics, maintaining impartiality, accuracy, and professionalism in all situations.
  • We have robust policies and procedures in place to safeguard sensitive information.

• Statewide Service Delivery: We provide interpreting services across the State of Wisconsin, ensuring that agencies in all regions have access to our expertise.
• Technological Proficiency: We leverage technology to enhance the efficiency and effectiveness of our services.

• • We utilize secure platforms for scheduling, communication, and delivery of interpreting services. 
  • We are equipped to handle various interpreting modalities, including on-site and potentially video remote interpreting (VRI), to meet the diverse needs of state agencies.

• Experienced and Dedicated Team: INGCO International has a team of experienced professionals dedicated to providing exceptional customer service and support.

• • We provide a single point of contact for state agencies to ensure clear communication and efficient issue resolution.
  • Our team is committed to building strong, collaborative relationships with our clients.

How Wisconsin State Employees Can Access INGCO International’s Interpreting Services

We’ve made it easy for Wisconsin state employees to connect with INGCO International and request interpreting services. Here’s how you can reach us:

• Phone: 612-605-8006
• Email: scheduling@ingcointernational.com
• Online Portal: Contact your manager or scheduling@ingcointernational.com for help!
• Website: https://ingcointernational.com/request-a-quote/

Frequently Asked Questions (FAQs)

• What types of interpreting services does INGCO International provide to Wisconsin state agencies?

• • INGCO International offers both in-person ASL interpreting and in-person spoken language interpreting services.

• What are the qualifications of INGCO International’s interpreters?

• • All ASL interpreters hold a valid State of Wisconsin Sign Language Interpreter License. Spoken language interpreters are qualified competent Interpreters with Proficiency in both English and the target language; demonstrated knowledge in both languages of relevant specialized terms, concepts, and cultural issues; and demonstration of completion of training on the skills and ethics of interpretation.

• How quickly can I schedule an interpreter?

• • INGCO International is committed to providing timely service. Specific response times may vary depending on the type of interpreting service requested and availability.
    • Phone: 612-605-8006
    • Email the team!
    • Online Portal: Contact your manager or email the INGCO team for help!
    • Website

• Is there a cost to state agencies for using INGCO International’s interpreting services?

• • The cost of interpreting services is covered under the contract between INGCO International and the State of Wisconsin. State agencies should refer to the contract or contact INGCO International for specific pricing information.
  • Free Service: People who need interpreters never have to pay for them – it’s a free service.

• What languages does INGCO International support?

• • INGCO International provides interpreters for more than 200 languages, including both core languages and non-core languages.

• How do I request an interpreter?

• • Wisconsin state employees can request interpreters by contacting INGCO International via phone, email, or online portal.

• What information do I need to provide when requesting an interpreter?

• • When requesting an interpreter, it’s helpful to provide details such as the date, time, location, duration, and language needed, as well as any specific requirements or subject matter of the assignment.

• What if I need an interpreter for an emergency situation?

• • INGCO International offers services to accommodate urgent requests. State agencies should contact us directly to discuss their specific needs.

• What languages are spoken in Wisconsin?

• • • There are over 250 languages spoken in Wisconsin including:
      • Spanish 
      • Hmong 
      • Chinese 
      • German 
      • Russian 
      • Korean 
      • Arabic 
      • Vietnamese 
      • Tagalog 

• What other services can INGCO International provide?

• • • In-Person Interpreting: We send interpreters to County offices to help with meetings, appointments, and other face-to-face situations. We can get an interpreter to you within 24 hours. This includes helping people fill out forms and paperwork.
    • Video Interpreting: We provide interpreters through video calls, so you can see and talk to the interpreter on a screen. This is another way to get help within 24 hours, and it also includes help with forms.
    • Interpreting by Phone: We offer interpreters over the phone, and we can connect you to an interpreter in just 10 minutes for urgent situations.
    • Document Translation: We translate written documents for Anoka County when needed.

• What Wisconsin State departments work with INGCO International?

• • Department of Health Services (DHS)
  • Department of Children and Families (DCF)
  • Department of Workforce Development (DWD)
  • Department of Corrections (DOC)
  • Department of Public Instruction (DPI)
  • Department of Transportation (DOT)
  • Department of Justice (DOJ)
  • Department of Veterans Affairs (DVA)
  • Department of Administration (DOA)
  • Department of Agriculture, Trade and Consumer Protection (DATCP)

INGCO International: Your Partner in Effective Communication

INGCO International is honored to partner with the State of Wisconsin to provide essential interpreting services. We are dedicated to facilitating clear, accurate, and culturally sensitive communication, promoting access and inclusion across the state.

Have you ever attended an event where you struggled to hear what was happening? Imagine missing a heartfelt speech, a special announcement, or the name of a loved one being called. How would that impact your experience? Graduation is a milestone filled with emotion, pride, and celebration. But what if not everyone in the audience could fully participate?

One simple yet powerful solution ensures those who are deaf or hard of hearing do not feel left out: providing American Sign Language (ASL) interpretation at commencement ceremonies. By making graduation accessible to all, schools create a truly inclusive celebration. This ensures every attendee can engage, connect, and share in the joy of the moment.

Ensuring Full Participation for Deaf and Hard of Hearing Attendees With ASL Interpreters

Access to the Ceremony

Graduation ceremonies are filled with heartfelt speeches, inspiring stories, and proud moments—but for deaf and hearing-impaired attendees, these elements can be inaccessible without proper accommodations.

Did you know that, according to the World Health Organization (WHO), over 430 million people worldwide have disabling hearing loss? That’s 5% of the world’s population.

ASL interpreters for graduation ceremonies bridge that gap. They allow these attendees to follow along in real-time and feel every emotional beat of the event. According to the National Association of the Deaf, inclusive events that offer ASL interpretation often lead to stronger community engagement and more positive experiences for attendees. Imagine a proud parent or grandparent who is deaf finally able to experience every heartfelt speech and joyful cheer at graduation. These are moments that might otherwise have been inaccessible.

Honoring Graduates

Graduation is a monumental moment for every student, including those who are deaf or hard of hearing. Having ASL interpretation ensures they can fully understand and appreciate the recognition they’ve worked so hard for.

For deaf or hard of hearing graduates, this access helps them connect with the event’s emotions, traditions, and significance. Graduations are rites of passage, and every student deserves to experience the full impact of this achievement. This includes receiving their diploma and hearing the proud applause of the crowd.

ASL: A Language of Its Own

ASL is a rich and expressive language with its own grammar, syntax, and cultural context. It is not simply a visual representation of English but a distinct language. ASL conveys meaning through hand movements, facial expressions, and body language. In fact, ASL has regional dialects, just like spoken languages. Certain signs can vary depending on location!Additionally, ASL is one of the most commonly used languages in the United States, with over 500,000 people using it as their primary language. Providing ASL interpreters at graduation ensures that deaf and hearing-impaired attendees can fully engage with the ceremony. It also honors the depth and significance of ASL. This inclusion allows everyone to appreciate the cultural importance of ASL and its role in fostering meaningful communication.

Enhancing the Overall Ceremony Experience

Emotional Connection Through ASL Interpreters

Graduations are filled with moments that tug at the heartstrings. From speeches to the conferral of diplomas, these moments carry emotional weight. Language access ensures no one misses these emotional highs. Attendees who are deaf or hard of hearing can connect with the ceremony in ways that hearing attendees can, sharing in the pride, joy, and emotional significance of the event.

Creating a Shared, Deaf-Friendly Celebration

Interpretation services help create a shared celebration where everyone feels included.Imagine the energy in the room when every attendee, regardless of hearing ability, can cheer and celebrate together. Shared celebrations build stronger communities. Including ASL interpreters at graduation ensures that all attendees can actively participate in the collective joy of the occasion.

Professionalism and Preparedness with Accessibility

Let’s not forget the message this sends about your school. Providing language access shows that your school is prepared, inclusive, and professional—a place that values every member of its community.

Take the First Step Toward an Inclusive Graduation

Every student and attendee deserves to fully participate in the celebration of graduation. Schools prioritizing language access create a more inclusive event. They also build stronger connections within their community.

At INGCO International, we take pride in making your graduation ceremony accessible and unforgettable. Our expert ASL interpreters work seamlessly with your event team to ensure every attendee feels included and connected. We handle everything, from setting up interpretation zones to providing real-time services for seamless communication. We’re here to make your school’s commitment to inclusivity shine.

As a leader in the language services industry, INGCO International specializes in providing high-quality interpretation services for a wide range of events, including graduations, conferences, and corporate gatherings. Our team of professional interpreters offers customized solutions that cater to your unique needs, ensuring that your event runs smoothly and inclusively.

Want to learn more about making your ceremony truly inclusive? Contact us today to explore your options and request a quote. Our team is here to help you create an unforgettable experience for all attendees, regardless of language or hearing ability.

As we enter the new year with fresh goals and ambitions, it’s the perfect time to explore how you can enhance your business communication strategies and create stronger connections across languages and cultures. Effective communication is the foundation of successful relationships, whether working with global partners, serving a multilingual community, or expanding into new markets. One of the most exciting tools at your disposal is INGCO’s On-Demand Interpreting Service. 

But what exactly is it, and how can it benefit you?

Why On-Demand Interpreting?

Have you ever found yourself needing to communicate with someone who doesn’t speak your language? Maybe you’ve been traveling and needed to explain something urgent to a patient, or you were at a parent-teacher conference trying to help a limited-English-speaking parent understand vital information about their child’s progress. These moments can be stressful, but our On-Demand Interpreting Service is here to make them a breeze.

Key Features of Our Service:

Instant Access: Connect with a certified interpreter within a minute. No more waiting and worrying—get the real-time language support you need right when you need it, and no planning is required!

Flexible Pricing: Choose from a one-time-use code or affordable subscription plans that fit your needs. Whether you need occasional help or ongoing support, we’ve got you covered with cost-effective solutions.

Easy to Use: Simply dial the assigned phone number, enter your unique code, select from over 200 languages, and get an interpreter on the line in about 30 seconds. It’s that simple!

What About Security and Privacy?

Your privacy is our top priority. All calls are encrypted and HIPAA-compliant to ensure confidentiality. Additionally, our interpreters are bound by strict confidentiality agreements, providing you with complete peace of mind during every interaction. Want to get into the nitty gritty and learn more? Reach out to set up a meeting with our sales team at sales@ingcointernational.com. 

Integrate Seamless Communication into Your 2025 Plans

As you plan for the year ahead, consider how our On-Demand Interpreting Service can support your business goals and daily interactions. Here are a few scenarios where our service can make a significant impact:

• Closing International Deals: Ensure clear communication during negotiations and meetings to secure those important contracts.
• Traveling Abroad: Have peace of mind knowing you can communicate effectively in any situation, from medical emergencies to everyday interactions, with instant language translation.
• Parent-Teacher Conferences: Understand and engage in meaningful conversations about your student’s education, ensuring nothing gets lost in translation.
• Customer Support: Provide excellent service to your diverse customer base, answering questions and resolving issues in their preferred language with real-time language support.

Looking Ahead

As we seize the new year’s opportunities, remember that language should never be an obstacle to success. With INGCO’s On-Demand Interpreting Service, you are always just a click away from clear and confident communication. 

INGCO turns language barriers into opportunities for growth and success with industry-leading language services designed to help you connect with global audiences. Whether expanding into new markets or strengthening relationships with diverse clients, we provide the expertise for clear, effective communication. How could stronger language support help you reach your goals this year?

Take the next step towards seamless global communication—contact us to learn more, or sign up and experience the INGCO difference first-hand. Visit our website to explore the full range of language services we offer. Let 2025 be the year your message resonates with everyone, no matter the language.

As we approach the end of another remarkable year at INGCO, a leading provider of language services, we want to take a moment to reflect on our journey and share our achievements with you. Whether you’re familiar with the language service industry or new to the concept, we hope to demonstrate how our work has sparked meaningful connections and understanding across diverse communities and industries worldwide.

Connecting People Through Interpreting Services

Have you ever been in a situation where you couldn’t understand someone because they spoke a different language? That’s where our interpreting services come in. This year, our dedicated team completed 7,360 interpreting jobs, covering 47 different languages, ensuring important conversations happened seamlessly, no matter the language. Our top requested languages were Spanish, Somali, and Hmong – a true reflection of the rich cultural diversity we serve.

One of our standout projects this year was a conference in Barcelona. Our Lead Interpreting Project Manager, Martin, coordinated simultaneous interpreting from English to Spanish for about 100 participants. The client was so impressed that they partnered with us for two more onsite interpreting events, which Martin managed remotely. It was a great testament to our ability to ensure smooth communication and flawless event logistics.

Ensuring Clarity with Translation Services

Have you ever tried to understand a document in another language and felt completely lost? We’ve got you covered with our translation services. This year, we completed 700 translation projects, processing an impressive 5.7 million words in 46 languages. Our most requested languages were Spanish, Chinese, and Somali.

One notable translation project in 2024 involved translating crucial healthcare information into Arabic, Dari, and Pashto for Afghan refugees. This project, done for a major university, aimed to inform refugees about the American healthcare system, vaccinations, and the symptoms and treatment of various illnesses. The project covered approximately 8,000 words per language and included 30 minutes of audio recordings for each language. It was detailed and important work that truly made a difference.

Whether it’s business documents, marketing materials, or technical manuals, our translation services help our clients connect with their audiences and achieve global communication.

Our Commitment to Excellence and Innovation

We are committed to providing exceptional language services that empower our clients and enhance their communication efforts. This year, we introduced innovative technologies and methodologies, including advanced machine translation post-editing options and on-demand interpreting services. These innovations ensure that our clients receive the best possible support in the language service industry.

Looking Ahead

As we look forward to the new year, we are excited about the opportunities that lie ahead. We are committed to continuing our journey of innovation, expanding the scope of our services, and deepening our impact within the language service industry. Whether it’s through adopting new technologies, refining our processes, or expanding our team of expert linguists, we remain dedicated to staying at the forefront of the industry to meet the evolving needs of our clients.

Our core mission remains unchanged: to provide reliable, high-quality language services that enable our clients to communicate effectively—no matter the language or setting. We understand that your message is an essential part of your success and should be understood by everyone who sees it. Whether you’re addressing a global audience or engaging with local communities, we’re here to ensure your message resonates clearly and accurately across cultures, languages, and borders.

Join Us in Our Mission

Are you in need of interpreting or translation services? Curious about how we can help support your communication goals? We’re here to make that process seamless and effective. At INGCO International, our Wordologists speak over 200 languages and live in over 60 countries around the world, offering you not just linguistic expertise but also a deep understanding of the local markets you’re trying to reach. Their first-hand experiences provide invaluable insights and cultural perspectives, helping your message resonate globally.

Plus, we’re proud to say that our team is highly credentialed and certified. Did you know that we are one of only eight companies in the U.S. with the prestigious ASTM certification? This highly sought-after certification speaks to our commitment to quality and professionalism, assuring you that we are fully equipped to meet all your language service needs with the utmost precision and care.

When you work with INGCO, you’re partnering with a team that is dedicated to helping you communicate effectively across cultures. Together, we can make every word count and ensure that your message connects with your audience, no matter where they are in the world.

Looking for an interpreter now? We’re thrilled to introduce our On-Demand Interpreting Service—a fast, flexible, and reliable solution for instant interpreter access in over 200 languages. With a quick, one-minute connection time, you can communicate confidently and accurately in real-time with a certified interpreter. Our service is designed to meet both occasional and ongoing needs, so whether you’re an individual or a business, we’ve got you covered. 

What Is On-Demand Interpreting and How Does It Work?

We’ve designed our service to be as straightforward as possible. When you need an interpreter, simply dial your assigned phone number, enter your unique access code, and select your preferred language. In moments, you’ll be connected with a certified interpreter who will help facilitate a smooth, accurate conversation.

Our service is tailored for flexibility, whether you’re an individual with occasional needs or a business requiring regular support. You can choose a one-time-use code, ideal for sporadic situations where language support is essential, or opt for a subscription plan. The subscription plan offers a cost-effective solution for organizations with ongoing needs, complete with a minimum monthly fee for easy budgeting.

Why Use On-Demand Interpreting?

With INGCO’s On-Demand Interpreting Service, you get immediate, professional language support when you need it. Here’s what sets our service apart:

• Communicate Confidently – Connect with certified interpreters who ensure every conversation is clear, culturally accurate, and seamless.
• Instant, Automated Access – Get real-time interpreting 24/7 with no need for a sales rep—support is just a call away.
• Flexible Options – Pick the pricing plan that fits your needs, whether it’s occasional use or ongoing support.
• Effortless Setup – Designed for ease, our service works for individuals and businesses alike, making language access simple and hassle-free.

Ready to Get Started?

Get an interpreter now and experience the ease and convenience of INGCO’s On-Demand Interpreting Service. For individuals and businesses alike, our service offers real-time professional language support, helping you confidently handle critical conversations. Click “GET AN INTERPRETER NOW” to start communicating seamlessly in any language–anytime, anywhere.

INGCO International: Your trusted partner for instant, on-demand language interpreting—because clear communication shouldn’t have to wait.

With so many students and parents speaking different languages, it’s crucial–and required–for schools to ensure everyone feels included and understood. However, we’ve seen many schools struggle when they try to manage language services on their own or go with unreliable resources. We wanted to share some insights on why this happens and why it’s so important to follow state mandates for language services. 

So, what are the common issues with DIY language solutions? Where does it say that these services are required? And how can professionals like INGCO help?

The Pain Points of DIY Language Solutions

• Inefficiency and high unfilled rates: Imagine trying to juggle schedules, handle last-minute cancellations, and ensure you have interpreters available for various languages – all while doing your regular job. It’s a lot, right? Schools that try to manage their own language services often end up with high unfilled rates. This means they can’t always get an interpreter when they need one, which leaves families without the support they need during important meetings and events. It’s a logistical nightmare and ends up disrupting the school’s operations.
• Lack of quality and consistency: Without a reputable agency, the quality of interpreting services can be inconsistent. Schools may struggle to find interpreters who are not only fluent but also familiar with educational terminology and sensitive to cultural nuances. This inconsistency can lead to misunderstandings, miscommunications, and, ultimately, a breakdown in trust between the school and the families it serves.
• Increased administrative burden: Booking interpreters independently adds a significant administrative burden on school staff. Teachers and administrators, already stretched thin with their primary responsibilities, must now spend additional time vetting interpreters, handling contracts, and managing schedules. This distraction from their core duties can impact the overall quality of education and school operations.
• Legal and compliance risks: Schools must comply with various state mandates and federal laws, such as Title VI of the Civil Rights Act, the Individuals with Disabilities Education Act (IDEA), and the Department of Justice guidelines, which require the provision of language services to non-English-speaking families. Failing to meet these requirements can result in legal repercussions, financial penalties, and damage to the school’s reputation. There have also been recent meetings around Federal funding for language services.
• Last-minute booking challenges: Another major issue is the tendency to book interpreters at the last minute. When schools wait until the last minute to request interpreting services, they often find themselves scrambling to find available interpreters. This not only creates stress but can also result in missed appointments or inadequate support. Allow a professional language service provider to take on this burden and find a qualified interpreter with a larger resource pool. 

The Advantages of Partnering with a Reputable Language Services Company

• Professionalism and expertise: A reputable language services agency brings professionalism and expertise to the table. Their interpreters are not only linguistically proficient but also trained in educational settings. This ensures that communications are clear, culturally appropriate, and effective, fostering better relationships between schools and families.
• Reliability and availability: Established agencies have a wide network of qualified interpreters, reducing the risk of unfilled requests. They offer reliable services and can cover various languages and dialects, ensuring that all families receive the support they need when they need it.
• Streamlined processes: Schools can streamline their processes and reduce administrative burdens by outsourcing interpreting services to a professional agency. Agencies handle the scheduling, vetting, and coordination of interpreters, allowing school staff to focus on their primary educational responsibilities.
• Compliance and peace of mind: Partnering with a reputable language service provider helps schools stay compliant with state mandates and federal laws. These companies are well-versed in legal requirements and ensure that their services meet the necessary standards, providing schools with peace of mind and protecting them from potential legal issues.

Understanding State Mandates

State mandates vary, but they consistently emphasize the need for schools to provide language services to ensure equal access to education for all students and families. For example:

• Civil Rights Act: prohibits discrimination based on national origin and requires schools to take steps to ensure meaningful access to their programs and services for limited English proficient (LEP) individuals.
• Individuals with Disabilities Education Act (IDEA): requires that parents of children with disabilities have access to interpreters during IEP meetings to fully participate in their child’s education. Additionally, it is required that interpreters are available to support children with low-incidence disabilities, especially those who are deaf or hard of hearing, in their educational and school-related activities.
• US Department of Justice: clearly states that schools must provide information to LEP families regarding content related to school activities, programs, or services. This list includes but is not limited to report cards, parent-teacher conferences, enrollment documents, special education, etc. 
• State-specific laws: Many states have laws and regulations mandating the provision of language services in educational settings. These laws often outline specific requirements for interpreter qualifications and the scope of services provided.

What’s the Solution?

Using a reputable language services provider, such as INGCO, can make a world of difference. We bring professionalism and expertise, ensuring that interpreters are not only fluent but also trained in educational settings. They reduce the risk of unfilled requests, handle the administrative burden, and help schools stay compliant with legal requirements. This way, schools can focus on what they do best – educating students and supporting families. Get in touch with us today to see how we can help in your school. 

INGCO’s Lead Corporate Interpreting Project Manager, Martin, recently had the opportunity to participate in an in-person conference in Barcelona. The event was a significant undertaking, requiring simultaneous interpreting from English to Spanish for approximately 100 participants. This experience highlighted the role of an Onsite Project Manager in ensuring the seamless execution of language services and event logistics. 

In this Q&A-styled blog, Martin shares his firsthand insights into the responsibilities of an Onsite Project Manager, the challenges they help mitigate, and the invaluable benefits they bring to the overall success of such events.

What does a project manager do on-site?

The Onsite Project Manager serves as a vital link connecting the client, interpreters, venue staff, and A/V technicians. The role encompasses comprehensive logistical support throughout the event. Onsite duties entail distributing updated presentation materials and managing logistical adjustments, facilitating interpreting equipment distribution to attendees while providing instructions on usage, supervising equipment load-in, setup, and testing, and collaborating closely with venue contacts to ensure a seamless process from start to finish.

What common things could go wrong that would not be fixed if a project manager was not onsite?

Without an Onsite Project Manager, some of the common issues that might arise during an event that could potentially go unresolved are:

• Equipment malfunctions: The project manager constantly checks for any technical glitches with the interpreting equipment. Without a project manager onsite to coordinate with A/V technicians, these issues could persist, disrupting the event. A/V technicians are likely hired by the venue and may or may not have experience working with interpreting equipment specifically, making it extremely important to have a project manager onsite to coordinate with the interpreting equipment technicians. 
• Logistical Hiccups: Last-minute changes in scheduling, room assignments, or attendee requirements might only be effectively communicated or addressed with the immediate presence of a project manager who manages logistics and communications with necessary parties on site.
• Participant Assistance: Attendees may need assistance navigating the venue, using interpreting equipment, or addressing individual concerns regarding the interpreting services. Without a project manager onsite to provide support and guidance, these needs may go unmet, leading to event participant frustration or dissatisfaction.
• Interpreter Assistance: Interpreters may have some communication needs, like informing the speakers to manage the time and pace of their speeches and presentations better. The Project Manager can offer support, such as refreshments or brief breaks, to help maintain the interpreter’s focus and energy levels.

What are the costs involved with having an onsite project manager? 

The costs involved with having an Onsite Project Manager typically include:

• An hourly rate
• Travel and accommodation
• A per diem or daily allowance to cover food costs.

Of course, these will depend on the nature of the project. Most conferences and large events offer a buffet where the Project Manager can eat with the interpreters and the rest of the participants. Travel costs will vary depending on the location of the venue. Travel costs can be incurred for flight tickets or ground transportation.

What are the other benefits of having an on-site project manager?

One of the primary benefits of having an onsite Project Manager is that the client is never left to navigate the project alone. They feel supported and cared for, fostering a sense of growing confidence. Throughout the event, the client is accompanied by the language service provider, allowing them to focus on other tasks such as engaging with attendees and networking, knowing that the language interpreting aspects are being expertly managed.

What do you do during your downtime at the event?

I regularly visit the conference room to ensure that the interpreting equipment functions correctly and that the interpreters have everything they require. Additionally, I touch base with the client to confirm that everything is proceeding smoothly from their perspective. If there is any remaining time, I like to engage with volunteers.

How do you communicate with the project manager during an event? 

If the venue is large, the most efficient method is typically via phone call or a headset if available. Alternatively, for smaller conferences, the Project Manager is usually stationed at a predetermined location where the client can directly approach them.

Martin, what is your favorite part about being onsite?

One of the aspects I enjoy most about working as an Onsite Project Manager is the opportunity to interact directly with both the client and the participants. These interactions often involve explaining the workings of interpreting services, ensuring clarity and understanding. I also like interacting with the interpreters, as their diverse experiences offer continuous learning opportunities.

Additionally, I find great satisfaction in building trust and creating meaningful connections through networking. Ultimately, my goal is to ensure that the client feels confident in the seamless management of their language needs, allowing them to concentrate on other aspects of the event with peace of mind.

FOR IMMEDIATE RELEASE

INGCO International Achieves DBE Certification in Texas, Expanding Opportunities in Transportation  and Local Organization Projects

MINNEAPOLIS, Minn. May 29, 2024 – INGCO International, a leading language service provider, proudly announces its Disadvantaged Business Enterprise (DBE) certification in Texas. This certification, administered by the US Department of Transportation, opens doors to enhanced opportunities in transportation and local organizations, including those overseen by major agencies like Caltrans.

DBE certification ensures that small businesses owned by women or minorities, like INGCO International, have access to federally-funded transportation project dollars. This certification validates the company’s expertise and enhances its eligibility for prime and subcontracting opportunities within the transportation sector.

“As a DBE-certified company, we’re committed to diversity and excellence,” said Ingrid Christensen, Founder and President at INGCO International. “We look forward to contributing our language services to transportation and local organization projects across Texas and beyond.”

About INGCO International

INGCO International is an award-winning language service provider, formed in 2006 and headquartered in Minneapolis, Minnesota. Their mission is to provide people with equal access to information, no matter where in the world they live or what language(s) they speak. INGCO helps companies connect with consumers across the globe with expertise in translation, interpreting, website localization, desktop publishing, voiceover services, live captioning, and more. INGCO is in compliance with all data privacy and client confidentiality under the Governmental Data Practices Act and HIPAA. INGCO focuses on quality and commitment and has a strong devotion to diversity, equity, inclusion, and belonging (DEIB).

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Media Contact:

Callie Murray

callie@ingcointernational.com

(612) 605-8006 Ext. 901

Great training isn’t just about sharing information. It’s also about making sure employees truly understand, engage with, and retain what they learn. But what happens when language barriers get in the way? Miscommunication. Frustration. Lost potential.

That’s where language services come in. From translation to interpreting, they help bridge gaps and create training that speaks to everyone, no matter their background. The result? A workforce that’s more confident, capable, and connected.

Here are seven key ways language services can enhance your internal training, helping your team learn more effectively and perform at their best.

1. Multilingual Training Manuals for HR and Safety Departments

The significance of clear communication in HR and safety training cannot be overstated. Language barriers pose a substantial risk in these critical areas, leading to misunderstandings and potentially hazardous situations. OSHA estimates that language barriers contribute to 25 percent of job-related accidents, emphasizing the urgent need for effective communication strategies. Multilingual training manuals, translated and localized by language services providers, mitigate these risks. By ensuring that safety protocols, emergency procedures, and HR policies are comprehensible to all employees, organizations can enhance workplace safety, minimize accidents, and foster a culture of compliance and accountability. 

2. Localization for Global Reach

Expanding across borders brings incredible opportunities—but it also comes with challenges. One of the biggest? Ensuring that training materials resonate with employees from different cultures and language backgrounds. That’s where localization makes all the difference. By adapting training manuals, videos, and e-learning modules to align with linguistic and cultural nuances, organizations create a learning experience that feels natural and relevant to every employee. The result? Better understanding, higher engagement, and a more connected global workforce.

3. Multimedia Translation 

Gone are the days of text-heavy training materials. Incorporating multimedia elements such as videos, animations, and interactive presentations can significantly enhance training effectiveness. Language services extend beyond mere translation; they encompass transcreation, subtitling, voiceover, etc., to ensure that multimedia content resonates with the target audience, creating better understanding and retention of key concepts. Also, there have been recent improvements in synthetic (AI) voiceovers in common languages. This is an excellent option for those looking to keep costs down, as traditional human voiceovers can be more costly.

4. E-Learning Localization 

With the rise of e-learning platforms, organizations have embraced digital learning as a cornerstone of their training programs. However, to truly maximize the impact of e-learning initiatives, it’s essential to tailor the content to learners’ linguistic and cultural preferences. Language services providers specialize in adapting e-learning courses, quizzes, and assessments to cater to diverse audiences, fostering a conducive learning environment for all employees.

5. Cultural Sensitivity Training

A truly inclusive workplace doesn’t happen by accident. It’s built with intention. But creating an environment where every employee feels respected and understood takes more than good intentions. It requires the right tools, training, and approach. Language services can assist in developing bespoke training modules focused on cultural awareness, diversity, equity, inclusion, and belonging (DEIB). By addressing cultural nuances and sensitivities, organizations can cultivate a harmonious work environment and promote mutual respect among employees from different backgrounds.

6. Accessible Training Materials

Accessibility should be a cornerstone of any training program. Language services help organizations ensure that training materials are accessible to employees with disabilities, including those with visual or hearing impairments. According to the NIH, approximately one out of every eight individuals aged 12 and above experiences some degree of hearing impairment in the US alone. This statistic highlights the importance of ensuring your message is accessible to those who opt for or require different forms of communication. For example, an ASL interpreter visual can be placed in the corner of a recorded training video. From providing audio descriptions to closed captioning, language services empower organizations to create inclusive training experiences for all employees.

7. Technical Training Translation

Training in technical fields like engineering, IT, or healthcare comes with its own set of challenges. Complex terminology, industry-specific jargon, and highly specialized knowledge can make learning difficult, even more so when language barriers are in the mix. That’s why expert language services matter. With subject matter specialists handling translations, technical training materials retain their accuracy, clarity, and intent. Employees get the precise information they need—without anything getting lost in translation.

INGCO’s Training Best Practices

Strong internal training is the foundation of a successful, inclusive workplace. But without the right language solutions, critical messages can get lost in translation—literally.

At INGCO International, we provide everything from localization and multimedia translation to cultural sensitivity training and accessibility solutions, ensuring your training programs truly resonate with every employee. No matter your industry or goals, we tailor our services to fit your unique needs.

Ready to build a more knowledgeable, engaged, and inclusive workforce? Connect with one of our experts today and let’s take your training to the next level.