FOR IMMEDIATE RELEASE

EDINA, MINNESOTA – September 24, 2025 – INGCO International, a leading innovator in multilingual communication solutions, today proudly announced it has been awarded the distinguished Capital One Supplier Excellence Award. This esteemed recognition celebrates INGCO International’s exceptional performance, groundbreaking solutions, and unwavering dedication to delivering outstanding results through unparalleled service.

For over 19 years, INGCO International has empowered businesses and community organizations to transform their communications, significantly enhancing customer engagement, sales, and revenue growth. As trusted language service experts, INGCO International is renowned for its ability to address complex language challenges swiftly, effectively, and with utmost professionalism. The company’s distinctive approach is deeply rooted in its core values, which include championing linguistic diversity and proactively going above and beyond for every client.

“We are profoundly honored to receive the Supplier Excellence Award from a respected industry leader like Capital One,” said Ingrid Christensen, Founder and CEO of INGCO International. “This award serves as a powerful testament to our team’s unwavering commitment to innovation and our mission to ensure equal access to information globally. Our dedicated Wordologists are the driving force behind this success, and this recognition truly validates their expertise and tireless dedication.”

INGCO International is committed to delivering a legendary customer experience guided by its “Global Touch, Local Mindset” philosophy. The company’s expansive network of linguists collectively commands over 200 languages, leveraging tech-enabled, human-led solutions to deliver superior results. Operating on a proprietary 10-step process, known as The INGCO Way, the company consistently guarantees flawless, culturally-appropriate language solutions, expedited turnaround times, and continuous innovation to achieve excellence.

About INGCO International

Founded in 2006 by Ingrid Christensen, INGCO International is an industry leader in solving complex global language needs. Our core purpose is to bridge global language barriers. The company’s mission is to provide equal access to language through the meticulous provision of interpreting and translating services. INGCO International looks forward to strengthening its partnership with Capital One and continuing to advance global communication accessibility. INGCO International is headquartered at 200 Southdale Center, Edina, MN 55435. For more information, please visit ingcointernational.com.

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Media Contact:
Brooke Williams, Director of Sales and Marketing
brooke@ingcointernational.com
(612) 605-8006

Announcing INGCO International State of Minnesota Contract for Translation and Interpreting

Meeting Translation and Interpreting Needs in Minnesota’s Public Sector

Are you a Minnesota state agency, county, city, or school district struggling to connect with your diverse communities? Do language barriers hinder your ability to deliver essential services, disseminate critical information, and foster genuine engagement?

Navigating the complexities of providing clear, accurate information across different languages can feel overwhelming. You might be facing:

• Risk of miscommunication: Inaccurate or culturally insensitive translations can lead to misunderstandings, legal issues, and a breakdown of trust with the communities you serve.
• Difficulty reaching diverse populations: Language barriers can prevent crucial information from reaching those who need it most, creating inequities in access to services and resources.
• Budget constraints: Finding cost-effective and reliable translation services can be a significant challenge, stretching already limited resources.
• Time-consuming procurement processes: Dealing with individual contracts for language services adds administrative burden and pulls valuable staff away from core tasks.

You deserve a partner who understands these frustrations and can provide a clear path towards effective communication for everyone you serve.

Ready to get started?

• Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
• We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
• Contact your manager or email the INGCO team for help!

INGCO International: Your Trusted Partner for State of Minnesota Translation Services via Minnesota CPV Contract

In our commitment to facilitating clear and accessible communication across Minnesota, INGCO International is proud to announce that we have been awarded a contract through the State of Minnesota’s Cooperative Purchasing Venture (CPV). This achievement positions us as a key provider of written translation services to state agencies, as well as other eligible entities throughout the state. As an approved TG/ED/VO company under NAICS code 541930, INGCO International is prepared to support your language needs.

Understanding the Minnesota Cooperative Purchasing Venture (CPV)

The CPV plays a vital role in how Minnesota’s public sector acquires essential goods and services. To fully understand the value this program brings, let’s delve into the details:

• What is the CPV? The Cooperative Purchasing Venture is a statewide program that allows eligible entities to leverage the purchasing power of the State of Minnesota. This means that instead of each city, county, or school district needing to negotiate individual contracts, they can “piggyback” on contracts already established by the Office of State Procurement (OSP) for Minnesota state agencies.
• Who are CPV Members? A wide array of organizations can benefit from the CPV. Eligible members include counties, cities, towns, and townships. Furthermore, school districts, and certain tax-exempt, non-profit entities and charitable organizations can also participate.
• What are the Benefits of the CPV? One of the most significant advantages of the CPV is the potential for cost savings. By aggregating purchasing power, the state secures competitive pricing, and these savings are passed on to CPV members. This helps state agencies and other organizations maximize their budget and allocate resources effectively.

• Streamlined Procurement Processes: The CPV simplifies the procurement process, saving valuable time and administrative overhead. Participating entities can avoid the complexities of developing and managing individual contracts, freeing up staff to focus on core responsibilities.
• Support for Sustainability Goals: In an era of increasing environmental awareness, the CPV can also support sustainability goals. The state often incorporates sustainable purchasing practices into its contracts, which CPV members can then utilize.

• How Does the CPV Work? The Office of State Procurement (OSP) within the Minnesota Department of Administration is responsible for establishing contracts with vendors to supply goods and services to state agencies. These contracts are the foundation of the CPV. Eligible entities can then utilize these pre-negotiated contracts to purchase the same goods and services, often under the same favorable terms and conditions.
• The Legal Framework: The CPV operates under the authority of Minnesota Statute § 16C.03, subd. 10, providing a clear legal basis for the program.
• Oversight and Management: The Minnesota Department of Administration provides oversight and management for the CPV, ensuring its smooth operation and effectiveness.

INGCO International: Your Dedicated Translation and Interpreting Provider

This CPV contract enables INGCO International to provide a comprehensive suite of written translation services to Minnesota state agencies, counties, cities, school districts, and other approved organizations. We understand the critical importance of accurate and culturally sensitive communication in the public sector.

Our Specialized Translation Services for Minnesota State Agencies and CPV Members

INGCO International offers a tailored range of translation services designed to meet the unique needs of Minnesota state agencies and CPV members:

• Government Document Translation: We accurately translate policy documents, legal texts, reports, and internal communications, ensuring clarity and compliance.
• Website and Digital Content Localization: We adapt your websites, online portals, and digital resources to effectively reach Minnesota’s diverse communities.
• Community Outreach and Engagement Materials: We translate brochures, flyers, public service announcements, and other materials to facilitate effective communication with residents.
• Healthcare Translation Services: We provide precise translation of medical documents, patient information, and healthcare resources, ensuring accessibility and accuracy in healthcare settings.
• Educational Material Translation: We translate curriculum, school policies, parent communications, and other educational materials to support Minnesota’s students and families.

Why Choose INGCO International?

• Highest Available Certifications: INGCO International distinguishes itself through its adherence to the highest available certifications for a document translation company, specifically ISO and ASTM standards. This dual certification is not merely a formality but a testament to our rigorous processes and unwavering commitment to quality. We operate under these stringent frameworks, ensuring that every translation project meets internationally recognized benchmarks for accuracy, consistency, and cultural appropriateness. This unique combination of ISO and ASTM certifications positions INGCO International as a leader in the field, providing unparalleled reliability and precision in language services. Our clients can be confident that they are partnering with an organization that sets the industry standard for excellence.
• Experienced “Wordologists”: Our team of professional linguists, whom we call “Wordologists,” are experts in their respective fields. They possess a deep understanding of language, culture, and terminology, ensuring accurate and culturally appropriate translations.
• Commitment to Quality: We adhere to rigorous quality assurance processes to guarantee the highest level of accuracy and consistency in every translation.
• Technology Proficient: We utilize advanced translation tools and technologies to enhance efficiency and maintain consistency, while always prioritizing the human element of language.
• Focus on Client Needs: We are dedicated to providing exceptional customer service and building long-term partnerships with our clients. We understand the specific requirements of state agencies and CPV members and tailor our services to meet those needs.

INGCO International is proud to serve the State of Minnesota and its communities through this CPV contract. We are committed to providing reliable, accurate, and culturally sensitive translation services that promote effective communication and accessibility for all.

Frequently Asked Questions (FAQs)

What is the Cooperative Purchasing Venture (CPV) in Minnesota?

The Cooperative Purchasing Venture (CPV) is a statewide program that allows eligible entities in Minnesota to leverage the state’s purchasing power. It enables cities, counties, school districts, and other organizations to use contracts established by the Office of State Procurement (OSP) for state agencies.

Who can participate in the CPV?

Eligible CPV members include counties, cities, towns, townships, school districts, and certain tax-exempt, non-profit, and charitable organizations.

What are the benefits of using the CPV for translation and interpreting?

The benefits of using the CPV include optimized budget efficiency, streamlined procurement processes, and support for sustainability goals.

How does the CPV help with budget efficiency?

By aggregating purchasing power, the state secures competitive pricing, which is then passed on to CPV members, resulting in cost savings.

What does INGCO International offer through the CPV contract?

INGCO International offers a comprehensive suite of written translation services to Minnesota state agencies, counties, cities, school districts, and other approved organizations.

What types of translation services does INGCO International provide?

INGCO International provides government document translation, website and digital content localization, community outreach and engagement materials translation, healthcare translation services, and educational material translation.

What types of interpretation services does INGCO International provide?

INGCO International provides government interpreting services, face to face interpreters, in-person interpretation, over the phone interpreting and on demand interpreting for the State of Minnesota.

Who are INGCO International’s “Wordologists”?

INGCO International’s “Wordologists” are their team of professional linguists who are experts in their respective fields, with a deep understanding of language, culture, and terminology.

What makes INGCO International a reliable translation provider?

INGCO International has experienced “Wordologists,” a commitment to quality assurance, technological proficiency, and a focus on client needs.

How does the CPV streamline procurement processes?

The CPV simplifies the procurement process by allowing participating entities to use pre-negotiated contracts, avoiding the complexities of managing individual contracts.

Under what legal framework does the CPV operate?

The CPV operates under the authority of Minnesota Statute § 16C.03, subd. 10.

24/7/365 Availability and Rapid Response: We understand that interpreting needs can arise unexpectedly.

• • Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
  • We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
  • Contact your manager or email the INGCO team for help!

America’s midterm elections are right around the corner, and millions of citizens will be heading to the voting booths. Political campaigns are being presented around cities across the United States, and politicians are informing constituents of their future goals. The United States is one of the world’s most racially and ethnically diverse countries. With all the different cultures and languages in the U.S., politicians are finding ways to reach all potential voters in their respective preferred languages.

In the US, federal law requires language assistance for voting and political campaigns, known as the Voting Rights Act, for over 300 demographics. This ensures that the law will be pursued even if a voter doesn’t ask for a translation service because they don’t speak English.

The law supports non-English speaking Americans with the opportunity to engage in the political system and learn about their voting rights. Politicians and political groups prepare their messages in multiple languages to inform non-English speaking citizens of their political stances and goals. A translation service can be a critical component of their campaign strategies.

What Are Translation Services?

Translation services include the processes of changing written information from one language to another. Written information, whether on paper or in digital form, is subject to translation services when required.

Depending upon the county or state the politicians and public interest groups are doing business in, the law mandates translations in multiple languages during political campaigns. This may come in the form of subtitles for commercials, translated scripts, or translated flyers and handouts.

Translation Services for Political Campaigns

Voting rights are an essential component of every campaign.

If we look at Orange County as an example, they provide translated and bilingual materials in Spanish, Chinese, Korean, and Vietnamese.

Although some voters may not request document translation, it is a federal law that mandates certain areas, like OC, to prepare themselves for such an occasion.

The Voting Rights Act prevents these required counties and states from denying misinterpretation or shortening of literacy materials and has a long, important history. It is why counties like Orange County must provide accurate and exact translations of materials up front.

Demographics play an important role for the Voting Rights Act and it is vital to know how a political campaign needs to provide materials in several different languages.

The demographic must meet one of two criteria:

•  10,000 people within that population speak a language other than English
• More than five percent of that population speak a language other than English

Translated Campaign Posters & Flyers for Elections

Document translation serves not only the federal or state levels, but also grassroots organizations like the League of Women Voters, who aim to reach as many voters as possible through advocacy, education, and litigation. The League of Women Voters emphasizes the importance of increasing accessibility to the electoral process for multilingual communities.

Not only are they empowering voters through translated flyers, but they also promote other essential voting information centers such as websites available in other languages. The process of translating flyers, websites, handouts, and ballots is an important and necessary part of each campaign that must be perfectly curated.
Politicians and public interest groups must also reach their intended audience regardless of the preferred language. For this reason, translating websites into multiple languages and getting their message across while incorporating appropriate cultural nuances can be achieved with an expert translator.

Interpreting Services for Political Candidates

What is the difference between translation services and interpreting services?

Translation services deal with written documents, whether physical or digital. However, interpreting services are used for spoken word. It may be something political candidates and public interest groups need to consider when planning political rallies or other campaign events.

An interpreter must be perceptive, sharp, and on-point, to decipher and convey emotion, cultural nuances, verbiage, tone, and even humor in a live setting without hiccups or errors, especially in professional settings.

For political candidates or groups like The League of Women Voters, live interpreting happens during rallies, door-to-door campaigning, speeches, and anywhere multilingual communication is needed.

Interpreting helps citizens who require knowledge in their native language to obtain voting information, register to vote, and learn how to help their community prosper.

The Importance and Role of Language Services

The role of language services during political campaigns is important, not just for the candidate but for organizations helping to get their messages across.
During periods of political turmoil, it is imperative to refer to the Voting Rights Act. As we recently learned in the heated political climate of 2020, where voting booths shifted to voting by mail seemingly overnight without the proper translation or interpreting options required by law.

Not only is it required to provide language services, but it helps the democratic process. In other words, everyone must have access to all required documents, ballots, ballot boxes, and voting machines, in the languages requested.

Communicate with Your Community in the Right Language

Are you a political candidate or public interest group that is interested in language translation services? INGCO International can help you effectively communicate your message and engage with your entire community. INGCO helps to ensure that all information is translated efficiently and accurately. Also, if an interpreter is necessary, INGCO provides them for all speeches and other events to help inform voters of your political platform.

The importance of communication is essential and even more so in a crucial time such as voting day. Make every effort to engage with the entire community by providing a connection in the right language. INGCO International promises a successful strategy to reach every citizen in their own language.

Contact INGCO International and see how their language obsessed, hard-working Wordologists℠ can help transform your campaign.

Businesses can communicate with any audience in the world thanks to technology. As a result, many organizations are expanding globally to grow. But how can companies achieve global success? Onboarding a language services provider for proper translation, interpreting, and localization is one of the first steps in developing a sound global strategy. INGCO International provides the right Wordologists^TM to assist your business in communicating in other languages.

Translation and interpreting services are routinely used in the global marketplace as countries, cultures, and people interact worldwide. What was once dominated by one language and group per business space, now consists of multilingual access points and increased demand for competition. This means potential growth and higher return on investment (ROI) for your business. Allow us to teach you the INGCO Way and hiring our Wordologists^TM will be the smartest business decision you make to expand your business globally.

What is a Wordologist^TM?

“Wordologists^TM,” as we coined it, are INGCO’s language-obsessed word nerds who provide unmatched accuracy and cultural fit for even the most difficult translation and interpreting challenges. You might be wondering, why not use “translator” or “interpreter” to describe who they are and what they do?  Our Wordologists^TM are what set us apart from every other language service. The key differentiation is that our translation and interpreting services are done by humans, not robots or Artificial Intelligence.

Our Wordologists^TM obsess over every detail of your content to ensure accurate and culturally nuanced translations to convey the right meaning behind your words. We realize trust is an essential factor in the translation and interpreting process, and we work diligently to remove any uncertainty surrounding your projects.

Wordologists^TM professionally blend the science of translation with the magic of localization to produce content that looks and feels like it was originally created in the target language. We have dedicated Wordologists^TM in over 200 languages, so we can turn around projects faster and with better precision than anyone else. No waiting in a queue or on a team to get to your work – we know how important it is to stay on track and immediately give your consumers what they need.

How Can Your Translated Content Benefit from Wordologists^TM?

Let’s learn more about what Wordologists^TM do and how you can benefit from their work.

Improve Your Global Reach with Accurate Translations: Our business goal is for you and your business to succeed. Your company has much to gain from expanding to a larger global audience. However, getting it right the first time is imperative. Consumer trust is not easily earned (but is easily lost), so your translations and interpreting need to be spot-on. Trust us, once out there, it is hard to take back errors and still have the loyalty of your consumers.  accuracy and quality must be top priorities – which is what our Wordologists provide.

We build teams of Wordologists^TM specific to your language projects. We like to think of them as linguistic superheroes. Our Wordologists^TM teams are comprised of up to 10 different language specialists working in tandem to create masterfully crafted messages specific to your target language and audience. The INGCO Way guarantees your messages to be consistent, accurate, and on-brand in any language.

Improve Internal Training, Corporate Communications, and Inclusion Goals

INGCO’s Wordologists^TM are not only used for consumer-facing projects, we also help with your internal documentation such as training manuals, procedures, messages from leaders/CEOs, meetings, operations manuals and diagrams, employee handbooks, and sales training materials and presentations to ensure everyone in your organization can receive your message and feel part of the team.

Wordologists^TM Can Connect with Every Culture

We take the time upfront to carefully understand your brand, specific goals, objectives, and target audience(s). We then thoroughly examine the target languages to which you want your content translated to understand the cultural nuances. Unfortunately, many companies skip this step, which could prove costly and potentially offensive depending on the culture.

For example, suppose you want to translate a marketing campaign into Spanish, and someone on your team speaks the language; however, the Spanish-speaking employee is from Mexico, and the audience you are trying to reach is in Spain. Having your team member translate the material might sound like an ideal way to save money, but do they understand the unique cultural and linguistic nuances of the European Spanish dialect? Probably not.

There is an inherent risk of not investing in proper translations and interpreting. INGCO is here to help you quickly, seamlessly, and accurately connect your business with the world. We offer Wordologists^TM in over 200 languages so you can prioritize your other business needs and let your team get back to doing what they do best to maintain your organizational efficiencies.

Creating Content with the Touch of Wordologists^TM

When our Wordologists^TM come together to prepare your material the INGCO Way, global success is right around the corner. Your team can focus on other business goals, your material and brand are consistent and professional in every language, and your clients and prospects continue to grow and engage with your brand. When you open up your company to the world, you break down barriers you may not have even known existed. So go ahead and create your content and develop your global strategies – then contact INGCO. We will be here to assist with translating and interpreting services to help you accomplish your business goals.

INGCO International Overcomes Language Barriers

Your brand deserves a global arena, and your staff deserves to understand their company’s documentation. INGCO International helps you overcome linguistic challenges so you can speak to audiences in their language to show you care.

Ready to find your voice and speak to the world? Contact us now to get started. There is no other way to go but The INGCO way!

If you’re looking for a fast and reliable way to connect with people in other languages, look no further than phone interpretation. Phone interpreters are available around the clock to help you communicate with customers, business partners, or loved ones abroad. We understand the importance of communication and are proud to offer this valuable service to our clients. Connecting to the world has never been easier, and we are here to show you how.

Using a Phone Interpreter

Using phone interpreting services is simpler than ever. Simply call the phone number for your interpreter, as you would any other phone call. The interpreter will be connected to your conference line and can interpret your conversation in real-time.

When Using a Phone Interpreter:

• Speak clearly and slowly. This will help the interpreter understand you and provide an accurate interpretation.
• Be aware of cultural differences. The interpreter is there to facilitate communication, not to offer advice or opinions – and not to fill in awkward silences or explain away confusion!
• Respect the interpreter’s time. If you need to end the call, do so as politely as possible, and ensure cultural boundaries are respected.

So, now you know how to use a phone interpreter, but why do you need one? And how do you get in touch with one?

Why Does My Business Need a Phone Interpreter?

Phone interpreting gives businesses a way to connect with clients and industry peers in any language. It also improves the customer experience by communicating with people in ways that resonate with them personally. Phone interpreting can help you break down language barriers and bridge the communication gap.

The benefits of using interpreting services for businesses include: 

• Improved customer service: By offering interpreting services to your customers, you can ensure they receive the best possible service and support from your business.
• Greater efficiency: Phone interpreting can help you save time and money by making it easier to communicate with people in other languages.
• Increased sales: When you communicate with potential customers in their native language, you can increase your chances of making a sale and increasing the reach of your business.
• Enhanced reputation: Offering interpreting services shows that you’re a global business that is committed to communication and customer service.

If you’re looking for a way to improve your business communication, phone interpreting is a great solution. With the help of a phone interpreter, you can connect with people in other languages and build strong, trusting relationships with your business stakeholders.

What Does an Over-the-Phone Interpreter Do?

An over-the-phone interpreter facilitates communication between two or more people who do not share a common language. Over-the-phone interpreters work in a variety of settings, including businesses, government agencies, hospitals, and schools.

The responsibilities of an over-the-phone interpreter include: 

• Listening to and understanding spoken messages in one language and conveying them accurately in another language
• Speaking clearly and concisely in both languages
• Ensuring the meaning of the message is conveyed correctly
• Adjusting the interpretation to account for cultural differences

Over-the-Phone Interpreting Services

Over-the-phone interpreting services help bridge communication gaps between people who need to connect over the phone but speak different languages. This type of interpreting is a great solution for businesses that need to communicate with customers or partners in other languages, but are unable to meet with them face-to-face.

The benefits of using over-the-phone interpreting services include: 

• Cost-effective: Over-the-phone interpreting provides a less expensive option for businesses who need to communicate with their clients, business partners, and vendors, but don’t want to incur the cost of face-to-face meetings.
• Convenient: Over-the-phone interpreting provides flexibility for businesses to connect with their key stakeholders in any language – anywhere, any time.

Using a Phone Interpreter for Telehealth Calls

In recent years, people have begun accessing medical care through telehealth or virtual services. For those who speak a different language from their care provider, they can engage an over-the-phone or remote interpreter to ensure medical diagnoses and treatment plans are conveyed appropriately between patient and provider.

There are many benefits of using over-the-phone or remote interpreting for telehealth services: 

• Improved access to care: Over-the-phone interpreting can help patients who do not speak the same language as their health provider get the care they need to understand their conditions, receive appropriate treatments, and manage their health.
• Enhanced communication: Over-the-phone and video interpreting improves communication between providers and patients, ensuring people have access to accurate information to understand their diagnoses and make decisions about their care.
• Increased satisfaction: Using phone interpreting can help increase patient satisfaction with their healthcare experience.

If you’re a business or healthcare provider that needs to communicate with people in other languages, over-the-phone interpreting is a great solution. With the help of a phone interpreter, you can connect with people in other languages and provide them quality care.

Using a Phone Interpreting Service for Client Calls

If you’re a business that needs to communicate with clients around world, using a phone interpreting service it has many benefits, including:

Improved communication: With the help of an interpreter, you can improve communication and understanding with your clients, particularly when you speak different languages or come from different cultural backgrounds. By taking the extra step to engage an interpreter, your customers may feel more engages and respected, which can help build strong, trusting relationships.

Enhanced customer service: Interpreters can help build communication gaps and enhance the customer experience. You’ll better understand their questions and be able to deliver solutions that work for their specific needs. And they’ll be equipped with the information they need to contribute to your working relationship.

On-Demand Phone Interpreting

When you use on-demand phone interpreting services, you can connect with an interpreter within seconds. This solution gives you the flexibility to connect with people in other languages whenever you need to.

The benefits of using on-demand interpreting services include: 

• Immediate access to an interpreter: On-demand interpretation services provide you with instant access to a highly skilled interpreter who can help convey your message in the target language.
• Convenient: On-demand interpreting is a convenient solution for when you need to communicate with people in another language, but you don’t necessarily have a meeting scheduled or time set aside to connect with them. You can engage an on-demand interpreter whenever the need arises and feel confident they’ll have the expertise to accurately interpret your conversation.
• Flexible: On-demand interpreting services are adaptable to your needs and schedule, so you can communicate with business partners and clients whenever you need to, just as you would with those who speak your same language.

If you’re looking for a quick and easy way to connect with an interpreter, consider on-demand interpreting. This flexible solution will allow you to keep moving your business forward, communicate when and how you need to, and engage your stakeholders in the language they prefer.

How INGCO International Can Help

INGCO International is a leading provider of phone interpreting services. We have a team of highly skilled and certified phone interpreters who are available 24/7 to assist you with your multilingual communication needs.

Let us know what preferred or target languages your audiences use, and we can help connect you with experts in seconds. Accuracy, quality, and consistency are our top priorities, so you can rest assured we’ll help you deliver a seamless experience to those who matter most to your success.

Contact us today – we’d love to help you connect with people around the world, in 200+ languages!

If you or your business will be appearing in court, it is important to understand the role of the court interpreter. Court interpreters play a vital role in ensuring that communication between all parties involved in a legal proceeding is effective and accurate, but that might not be the first thing on your mind if you are preparing for court, right? No worries! We will explore the role of court interpreters and provide tips on how to select the right interpreter for your needs. Let’s get started with the information you need to know.

What is a court interpreter?

First and foremost, a court interpreter is a professional who is trained to interpret spoken or written communication in a legal setting. Court interpreters must be fluent in both the source language (the language being interpreted from) and the target language (the language being interpreted). They must also have a thorough understanding of legal terminology in both languages. Cultural context plays a big role here because different words can mean different things in different languages. Court interpreters will be able to decipher unique cultural and linguistic nuances, so you don’t have to.

What does the interpreter do in courtroom trials and legal proceedings?

The interpreter’s role is to facilitate communication between all parties in a legal proceeding. This includes interpreting what is said by witnesses, attorneys, and other parties during court proceedings. The interpreter must also be able to provide accurate translations of written information and required documentation that is presented as evidence.

What is the difference between Certified and Registered Interpreters?

In this industry, both terms will come up, so knowing the difference is important. Certified interpreters have met specific standards set by the state or federal government. To become certified, interpreters must pass a written and oral exam in both the source and target languages. Registered interpreters have not necessarily met these same standards, but they have completed a training program and passed a proficiency test. Depending on your situation, you may need either. A certified interpreter may be a little more expensive, but you will have assurances that they are qualified.

What about the difference between a Qualified and Certified Interpreter?

The term “qualified interpreter” is generally used to refer to an interpreter who has met the minimum requirements to interpret in a specific setting. For court interpreters, this typically includes being able to show proof of fluency in both the source and target languages, as well as having completed a training program. Certified interpreters have met additional standards set by the state or federal government to work within those specific court systems.

How does court interpreting work in state and federal legal proceedings?

In the United States, there are two main types of court interpreting: federal and state. Federal court interpreters are employees of the United States District Courts. State court interpreters are generally independent contractors who work for state or local courts. There are both federal and state–specific certification courses and tests that interpreters can take to work within the United States. Be sure to check state and local laws to determine if differentiation is required to work as or use an interpreter in the court where your case will be tried.

How can I find a qualified court interpreter?

If you need help finding qualified interpreters, there are a few resources that can assist you. The Administrative Office of the U.S. Courts has a list of federally certified interpreters. State governments also generally have lists of state–certified and/or registered interpreters. One place to begin your search is through the U.S. government, which acts as a national center database for federal court interpreters.

When selecting court interpreter candidates, it is important to consider the type of courtroom proceeding for your case, the language requirements, and the qualifications of the interpreter you desire. Most importantly, you should also confirm that the interpreter is available on the dates you need them.

Why do I need a court interpreter?

If you are involved in a legal proceeding in a federal court, it is important to have a court interpreter present to ensure that communication is clear and accurate for all parties involved. Court interpreters are trained professionals who can interpret spoken testimony and provide document translations. While you may be able to use a family member or friend as an interpreter, it is always best to use a professional court interpreter to ensure accuracy and avoid any potential conflicts of interest or cultural misunderstandings, especially in federal courts.

How do court interpreters work?

Certified court interpreters typically work as independent contractors. This means they are not employees of the court system or a national center, but rather they are hired by individual attorneys or parties to support a specific case. In some instances, the court may appoint an interpreter, but this is generally only done in significant criminal cases.

How can INGCO International help?

If you need a court interpreter or want to talk through what court interpreting may look like for your needs, INGCO International can help! We are a full-service interpreting and translation company with over 16 years of experience in state and federal courts. We have a network of over 3,500 legal specialists, certified court interpreters, and translators who are ready to assist you with all of your preferred language needs. Contact us today to get started!

Education translation services play a critical role in the academic world. Especially in today’s global economy, it is more important than ever to provide translation services that accommodate the needs of students from all over the world. By translating important documents and providing interpreters for students internationally, these services help to break down language barriers and ensure that all students have a fair opportunity to receive the education they deserve.

Educational Interpreters and Translation Service Providers (TSPs)

Interpreters and TSPs are highly trained professionals who understand the complexities of education and language barriers. They work to ensure that all students have equal access to education by providing interpretation and translation skills that facilitate communication between students, teachers, and staff.

There are several reasons why these services are so important. First, they help to ensure that all students have the opportunity to even receive an education. Second, they help to break down language barriers and cultural context between students and teachers. Finally, they provide a vital service for international students who may not be able to speak the same language as their classmates or teachers. Sometimes, words in one language do not exist in another or mean the same thing, so translation for understanding is key to student success. In today’s remote world, increasing access to educational interpretation for international attendees is especially important given their education is largely delivered virtually.

What does an Educational Interpreter do?

An educational interpreter is a professional who interprets spoken or written information from one language to another to help a student or educational institution achieve educational goals. They play an important role in the education of students who are not native English speakers by providing interpretation services to ensure all students have fair access to information and resources.

Education Translation for Educational Institutions: K-12 and Higher Education

There are a variety of translation services available to educational institutions specifically for educational translation. These services can be used to translate important documents, such as course catalogs, transcripts, learning materials, and diplomas. They can also be used to provide interpreters for classes, events, websites, and more. In addition, translation can be used to provide support for international students who are attending school in the United States away from home.

One of the most important services available to educational institutions is document translation. Document translation helps ensure all students have access to important information, and allows students to receive the materials being taught in their preferred language.

Commonly Translated Documents for Schools

Course handbooks, academic content, transcripts, and assignments, are some of the common and important documents that should be translated for students. In addition, translation programs can provide interpreters for regularly scheduled classes or special events. If students need to read and understand a document, it should be translated for them.

How Translation Helps Universities Reach Prospective International Students

By providing education translation services, universities can reach more prospective students. Providing professional interpreters for events and classes enables universities to create a more welcoming environment for students through dedicated, individualized education programs. By supporting the needs of international students, universities create a more diverse and inclusive campus community.

How it is Helping Students who are Learning English as a Second Language

When students who are learning English as a second language have access to translated academic disciplines, they can better understand important information in their native language. This levels the educational playing field by creating greater equity and supporting a more successful experience. By providing interpreters for events and classes, ESLA students can fully participate in the academic community without hesitation or exclusion. Academic translation services help create a stronger sense of community across school districts by supporting the unique cultural and linguistic needs of their students.

Why do Schools need Translation Services?

It is important for education translation services to be readily available to schools to break down barriers and ensure students – regardless of their native language – have an equitable education. Diversity, equity, and inclusion are at the forefront of many conversations, and translation and transcription in multiple languages needs to be there too. Students cannot be successful if they can’t read the materials provided to complete their coursework

Adding Closed Captioning/Subtitles/Video Translation in Schools

Adding closed captioning, subtitles, or video translation in schools is a great way to provide access to information. This is especially true for classes and events that are hosted remotely by English speakers but are attended by students who are not native English speakers. By providing these services, universities can be inclusive of a wider audience of prospective students across the globe.

How INGCO International Can Help

With a team of experienced and certified translators who are familiar with the education industry, INGCO International is a leading provider of translation services. We offer many services that can improve the quality of your translations for any target language and academic discipline, including proofreading, editing, formatting, and other specialty services. If you are ready to reach more students than ever in a positive way, contact us today to learn more about how we can help you with your educational translation needs.

Earth Day was created over 50 years ago to raise awareness about environmental concerns like pollution, oil spills and wildlife extinction. It’s now celebrated in more than 190 countries, with an estimated 1 billion people participating each year. Today, on the 52^nd anniversary of Earth Day, people around the world are celebrating by taking action to support this year’s theme – to invest in our planet. 

Why celebrate Earth Day + live more sustainably?

According to the United Nations, while a growing number of countries are committing to net zero emissions by 2050, about half of emission cuts must be in place by 2030 to keep warming below 1.5°C – a temperature that scientists suggest we need to stay below in order to help avoid the worst climate impacts. However, the current trajectory of carbon dioxide emissions could increase global temperature as much as 4.4°C by the end of the century. That’s staggering!

Whether speaking up and taking action individually or collectively, we are all accountable for the impact we have on the planet. That’s why this year, Earthday.org – the world’s largest recruiter to the environmental movement – is calling us to act boldly, innovate broadly, and implement equitably. When we choose to act, we can create a more sustainable movement for our planet that has a lasting impact on fossil fuels, climate change, animal species, and the overall health of the world we live in.

How can the language services industry make an impact? 

At INGCO International, we are passionate about ensuring the people and businesses we serve globally have access to information, so they can stay informed, join the conversation, and make a lasting impact in their own communities and around the world. 

When it comes to supporting sustainability, it can feel overwhelming to know where to start. We’ve identified three areas where the language services industry can make a meaningful impact on sustainability efforts. 

1. Virtual meetings

As we forge ahead in a post-pandemic world, it has become common place for employees to work remotely. At first this may have felt unfamiliar, but it quickly became the new norm that offers many benefits, including the reduction in travel time to an office or job site. Eliminating commute time helps reduce the gas and emissions from cars and buses, and fossil fuels spent on employees going to and from the office. 

Along with working remotely, virtual meetings are now more prevalent than ever – allowing people to connect from anywhere, at any time, across the world. 

At INGCO International, we offer remote, over-the-phone and hybrid options for our interpreting services. That means we’re able to provide offerings like on-demand services that are available 24 hours a day, 7 days a week, 365 days a year, and technology solutions through our partnership with KUDO – an online platform that matches our professional interpreters with the leading cloud-based technology so you can meet globally, in your language. 

2. Globalization of the Energy Industry

As sustainability efforts become more of a priority for many companies, the demand for energy also continues to increase – leading to more international demand. This means many companies have expanded their operations into different locations, tapping into entirely new labor markets that speak a variety of languages.

As companies onboard employees who speak new and different languages, they have quickly recognized the need for quality translation and interpreting services to engage workers and ensure they have the information they need to do their jobs safely and effectively. Leaders across the industry are also tapping into translation and interpreting services to educate local communities, manage client relationships, and sell their services in new global markets.

At INGCO International, we have a network of linguists across the globe who have a thorough understanding of the energy industry and can provide accurate and timely translations and interpreting services to provide key audiences with the information they need to grow their energy operations.

3. Employee and client communications

As companies continue to add Environmental, Social and Governance (ESG) criteria to their business goals and objectives, they’re also making a commitment to take bigger strides in environmental services and energy conservation. This means clear and timely communication with employees and clients is crucial to ensure they stay informed about the work, get engaged in meaningful ways, and drive progress in the ESG landscape. 

Our mission is to ensure every person has equal access to information through the careful provision of translation and interpreting services. Our innovative translation team and expert linguists are dedicated to making sure your sustainability story is understood by everyone, no matter what language they speak 

Whatever step you take today, or in the weeks, months, and years ahead, it doesn’t have to be overwhelming – start where you are. That might mean committing to more sustainable business practices like recycling and composting food waste, shipping in sustainably sourced packaging supplies, or implementing a “think before you print” policy. It also might mean adapting your business to one or all the strategies listed above.  

If you want to learn more about shifting to virtual/remote interpreting services or need help communicating with multilingual employee audiences, let us know! 

The process of building trust starts with open, clear communication. Without it, establishing and maintaining trust is nearly impossible – and working across languages and cultures only adds to the complexity. 

We’ve worked with many clients as they expand their businesses into new global markets. One had been working on a large-scale expansion into a region that speaks a language different from their own. Together, we developed the localization plan, established the messaging platform, and created marketing collateral to convince those in the local market to buy their product. The client was ready to sign off on the final materials when she  glanced up at me and said, “You know, I can’t read a single word on the page in front of me!” In that moment, I was grateful we had developed such a trusting relationship and she felt confident in our ability to accurately translate her message into the language her new customer base uses every day.

That’s the reality for many of our clients. They rely on our expertise to translate their messaging and have faith that we’ll carry their message forward with care and accuracy so the target audience can understand the product, identify with the brand’s mission, and sense the intended emotion within their cultural context. That takes a tremendous amount of trust.

While trust is paramount for language services companies like ours, the fact is, it’s become the currency of business today, in any industry. Given that, we’re sharing our top tips for how you can build trust with your clients, too. 

Learn About Their Business

Many people consider translation and interpreting to be highly transactional processes, but it’s about more than swapping out one word for another. To be truly effective, we need to understand our client’s goals and the intent behind their message. They need to know that we:

• Have a deep understanding of their business and are aligned with their objectives
• Can address the unique needs of the people they’re trying to reach, including native language(s), communication preferences, and cultural nuances
• Will retain the essence of their message, including emotion, tone, and brand voice

Taking time to discuss these details at the beginning of a project shows clients they can trust us to deliver communications that resonate linguistically, culturally, and emotionally in any language.

Bring Them Along the Journey

Industry standards and organizational processes aren’t a sensational selling point, but they improve the accuracy and efficiency of our services – and demonstrate our commitment to quality, which is important to our clients and their multilingual audiences.

In some cases, clients are reluctant to follow our standard procedures. They may not understand the steps involved or why each is important. If you encounter this, it’s important to explain the process upfront, allow clients to ask questions, and iron out the timeline so everyone is on the same page.

Be a Good Partner

To operate most effectively, you need a partnership based on trust and transparency. We like to take a team approach and ask our clients to remain open with us through every phase of a translation, interpreting, or specialty service project – we need their expertise, just as they need ours. When you have the full context, you can provide more sophisticated, meaningful translations that capture the meaning and emotion behind a message and help them achieve their goals. 

Connect Personally

Our favorite way to build trust with our clients is through conversation and rapport. As we emerge from pandemic-induced isolation, people are craving connection more than ever and are looking to reconnect in meaningful ways. You can build rapport by finding common interests, sharing personal anecdotes, and asking questions about the things people care about (i.e., family, culture, hobbies).

These connections are especially important when building trust across cultures, as language barriers and cultural differences add complexity to communications. But keep in mind that when you get to know others personally, trust will flow more naturally.

Share Your Expertise

People want to work with the best and know their investment is in good hands. When we cultivate new relationships or expand our scope with current clients, we share how we’ve helped other clients solve similar challenges. Doing so helps clients see us as a strategic partner who can offer insights they haven’t considered or solutions they didn’t know existed. 

Stay humble and keep it real as you share your expertise. Tell stories, share testimonials, and demonstrate thought leadership on your client’s specific challenges – and bring solutions to the table that will address their unique needs. 

When you position yourself as experts in the field, your clients are more likely to trust that you can deliver on your promise.

Are you interested in learning more about how to build trusting relationships across cultures? Reach out to INGCO International. We can help you understand local market needs, develop a plan for equitable communications, and create materials that resonate with your multilingual audiences.

Every day, Hannah Fazendin brings her organizational skills and operational expertise to work as our Director of Operations. She has been part of the INGCO International team from the beginning, and she has helped our company grow to provide language services to more people around the world.

Hannah makes her home in Minnesota, and she’s amazed to see how her work is reflected in the community. She’s particularly proud of the impact the team has made with schools and non-profits. She enjoys the ever-changing duties of her job and how much she learns every day. Problem-solving with her team to find solutions to difficult problems is one of her favorite parts of her workday, along with how much she and her team make each other laugh.

Hannah loves her dog and is an avid reader. She also enjoys movies, spending time with friends, thrift shopping, and sewing. Hannah spends A LOT of time working on her house—DIY projects bring her a great deal of joy (and some frustration). Her favorite travel destination so far is Italy, but she would love to go to Vietnam someday. 

Thinking back on her time at INGCO, Hannah said, “I often find language services are underrepresented in America, but they are so essential. We have people coming from all over the world to live and work and make a life here. Providing them with language access allows them to feel like an equal part of the community. Not only does it allow them to understand and thrive in their environments, but it shows them we care about their language, their culture, and them.”

Thanks, Hannah, for bringing your passion, caring, and skills to INGCO’s clients, partners, and team members!