Contract Awarded to INGCO International (Official Provider) for ASL Interpreting Services UW-Madison

Setting the Standard for Access: INGCO International Awarded Exclusive ASL Interpreting Contract for UW-Madison

We are thrilled to announce a major milestone in our mission to facilitate communication without barriers. INGCO International has been officially awarded the American Sign Language (ASL) services contract for the University of Wisconsin-Madison.

This partnership places us on a strictly limited list of approved providers trusted to deliver high-quality interpreting services for one of the nation’s leading public research universities. This selection is not just a contract; it is a testament to our rigorous standards, ethical compliance, and dedication to the Deaf and Hard of Hearing community in Wisconsin.

Ready to ensure communication access at your next event? Request a quote today!

Madison, Wisconsin: A Commitment to Excellence in Higher Education

The University of Wisconsin-Madison is home to a vibrant community of students, faculty, and visitors. Ensuring equitable access to education and campus life is a priority championed by the  McBurney Disability Resource Center. As an official partner, we will be working closely with the university to provide seamless communication access for:

• Academic Lectures & Labs: From large lecture halls to intimate discussion circles.
• Campus Events: Graduations, guest lectures, and public forums.
• Administrative Meetings: Ensuring staff and faculty have the access they need.

Why This Contract Matters 

This ASL contract is important for our clients and the community to understand that not every agency is authorized to provide services at UW-Madison.

The university maintains a limited list of providers to ensure quality control, consistency, and adherence to federal and state accessibility laws. Being selected for this exclusive roster means INGCO International has met stringent criteria regarding:

• Interpreter Certification: Utilizing only Nationally Certified and Wisconsin-licensed interpreters.
• Educational Expertise: Proven experience in complex higher education environments.
• Reliability & Compliance: Adhering to the high standards expected by a Big Ten university.

What This Means for Our Interpreters and Clients

For the interpreters on our team, this contract opens doors to diverse and intellectually stimulating assignments at a world-class institution. For our community partners, this award serves as a seal of quality; if we are trusted by UW-Madison, you can be confident in our ability to serve your business, clinic, or event.

Frequently Asked Questions

To help you find the information you need quickly, we’ve answered common questions about this new partnership.

Q: Who provides ASL interpreting for the University of Wisconsin-Madison? 

A: ASL interpreting at UW-Madison is provided by the McBurney Disability Resource Center and a select group of contracted agencies, including INGCO International. In fact, we are one of the few approved vendors authorized to work on campus.

Q: How do I request an interpreter for a UW-Madison class? 

A: Students should manage their interpreting requests online through McBurney Connect. For public events or departmental needs, university staff should contact the approved vendors on the limited provider list directly.

Q: Does UW-Madison use uncertified interpreters? 

A: No. The university and its contracted partners, like us, prioritize the use of highly skilled, professional sign language interpreters who are qualified for the fast-paced higher education environment.

Q: What criteria did UW-Madison use to select its ASL interpreting partners? 

A: UW-Madison requires contracted agencies to meet stringent standards, including utilizing only Nationally Certified and Wisconsin-licensed interpreters, demonstrating educational expertise, and adhering to strict reliability and compliance protocols.

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INGCO International: Empowering Communication Across Wisconsin with Expert ASL and Spoken Language Interpreting Services

Wisconsin Interpreting Services: ASL & Spoken Language – INGCO International Contract

INGCO International is a contracted vendor to serve the State of Wisconsin, providing a comprehensive suite of American Sign Language (ASL) and spoken language interpreting services. This contract represents our dedication to fostering inclusion, ensuring accessibility, and facilitating seamless communication for all individuals throughout the state.

Any Wisconsin state agency that requires American Sign Language (ASL) and spoken language interpreting services can access INGCO International’s contract. This includes departments and divisions needing to ensure communication access for individuals who are deaf, hard of hearing, or have limited English proficiency (LEP).

Key Language Access Requirements for Wisconsin State Agencies

To meet its legal obligations and serve its diverse constituents effectively, the State of Wisconsin has established core requirements for interpreting services:

• Qualified and Certified Interpreters: The state emphasizes the importance of using highly skilled and credentialed interpreters.

• • For ASL interpreting, interpreters must hold a valid State of Wisconsin Sign Language Interpreter License, demonstrating their proficiency and adherence to state standards.
  • For spoken language interpreting, interpreters must demonstrate proficiency in both English and the target language, possess knowledge of relevant terminology, and have training in interpreting skills and ethics.
• Comprehensive Language Coverage: The state requires access to a wide range of interpreting services, including both ASL and spoken language interpreting, to accommodate the diverse linguistic needs of its population.
• 24/7/365 Availability: Recognizing that the need for interpreting services can arise at any time, the state mandates that services be available around the clock, including outside of normal business hours, on weekends, and holidays.
• Timely and Responsive Service: The state prioritizes prompt responses to requests for interpreting services to minimize delays in service delivery and ensure that individuals can access assistance when they need it.
• Confidentiality and Ethical Practice: Interpreters must adhere to strict ethical guidelines, maintaining the confidentiality of all information shared during interpreting encounters and ensuring accurate and impartial communication.

The Critical Role of Language Access for Wisconsin State Agencies

Wisconsin state agencies play a vital role in serving a diverse population with varied communication needs. To uphold principles of equity and comply with federal mandates, these agencies must provide accessible communication to individuals who are deaf, hard of hearing, or have limited English proficiency (LEP). Key legal frameworks that guide these requirements include:

• Title VI of the Civil Rights Act of 1964: This federal law prohibits discrimination based on race, color, and national origin in programs and activities receiving federal financial assistance.
• Section 504 of the Rehabilitation Act of 1973: This act prohibits discrimination on the basis of disability in programs conducted by federal agencies, in programs receiving federal financial assistance, in federal employment, and in the employment practices of federal contractors.
• Americans with Disabilities Act (ADA) of 1990: This civil rights law prohibits discrimination against individuals with disabilities in all areas of public life, including state and local government services.

These mandates underscore the necessity for professional and reliable interpreting services to ensure that Wisconsin residents can fully access and participate in state programs and services.

INGCO International: Your Trusted Partner for Interpreting Services in Wisconsin

INGCO International is a contracted provider of interpreting services to the State of Wisconsin, as formalized in contract # 505ENT-M25-INTERPTRANS-10. We offer a comprehensive suite of interpreting solutions designed to meet the specific needs of state agencies and the individuals they serve.

Our Specialized Interpreting Services for Wisconsin State Agencies

• In-Person ASL Interpreting: INGCO International provides qualified and licensed ASL interpreters for on-site assignments throughout Wisconsin. Our interpreters are skilled in facilitating communication in a variety of settings, including meetings, appointments, hearings, and training sessions.
• In-Person Foreign Language Interpreting: We deliver on-site spoken language interpreting services, connecting state agencies with individuals who have limited English proficiency. Our interpreters are proficient in a wide range of languages, ensuring effective communication in diverse situations.

How INGCO International Meets the Unique Needs of Wisconsin State Agencies

INGCO International is committed to providing exceptional interpreting services that align with the State of Wisconsin’s requirements and priorities:

• Qualified and Credentialed Interpreters: We meticulously screen and select interpreters who meet the state’s stringent qualifications and licensing standards.

• • All ASL interpreters hold valid State of Wisconsin Sign Language Interpreter Licenses.
  • Spoken language interpreters possess the necessary language proficiency, subject matter expertise, and training in interpreting ethics and techniques.

• Comprehensive Language Coverage: We offer a broad spectrum of languages to meet the diverse needs of Wisconsin’s population.

• • Our services include all core languages identified by the state.
  • We also provide access to interpreters in numerous non-core languages.

• 24/7/365 Availability and Rapid Response: We understand that interpreting needs can arise unexpectedly.

• • Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
  • We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
  • Contact your manager or email the INGCO team for help!

• Strict Adherence to Confidentiality and Ethics: We prioritize the confidentiality and privacy of all individuals involved in interpreting encounters.

• • Our interpreters adhere to a strict code of ethics, maintaining impartiality, accuracy, and professionalism in all situations.
  • We have robust policies and procedures in place to safeguard sensitive information.

• Statewide Service Delivery: We provide interpreting services across the State of Wisconsin, ensuring that agencies in all regions have access to our expertise.
• Technological Proficiency: We leverage technology to enhance the efficiency and effectiveness of our services.

• • We utilize secure platforms for scheduling, communication, and delivery of interpreting services. 
  • We are equipped to handle various interpreting modalities, including on-site and potentially video remote interpreting (VRI), to meet the diverse needs of state agencies.

• Experienced and Dedicated Team: INGCO International has a team of experienced professionals dedicated to providing exceptional customer service and support.

• • We provide a single point of contact for state agencies to ensure clear communication and efficient issue resolution.
  • Our team is committed to building strong, collaborative relationships with our clients.

How Wisconsin State Employees Can Access INGCO International’s Interpreting Services

We’ve made it easy for Wisconsin state employees to connect with INGCO International and request interpreting services. Here’s how you can reach us:

• Phone: 612-605-8006
• Email: scheduling@ingcointernational.com
• Online Portal: Contact your manager or scheduling@ingcointernational.com for help!
• Website: https://ingcointernational.com/request-a-quote/

Frequently Asked Questions (FAQs)

• What types of interpreting services does INGCO International provide to Wisconsin state agencies?

• • INGCO International offers both in-person ASL interpreting and in-person spoken language interpreting services.

• What are the qualifications of INGCO International’s interpreters?

• • All ASL interpreters hold a valid State of Wisconsin Sign Language Interpreter License. Spoken language interpreters are qualified competent Interpreters with Proficiency in both English and the target language; demonstrated knowledge in both languages of relevant specialized terms, concepts, and cultural issues; and demonstration of completion of training on the skills and ethics of interpretation.

• How quickly can I schedule an interpreter?

• • INGCO International is committed to providing timely service. Specific response times may vary depending on the type of interpreting service requested and availability.
    • Phone: 612-605-8006
    • Email the team!
    • Online Portal: Contact your manager or email the INGCO team for help!
    • Website

• Is there a cost to state agencies for using INGCO International’s interpreting services?

• • The cost of interpreting services is covered under the contract between INGCO International and the State of Wisconsin. State agencies should refer to the contract or contact INGCO International for specific pricing information.
  • Free Service: People who need interpreters never have to pay for them – it’s a free service.

• What languages does INGCO International support?

• • INGCO International provides interpreters for more than 200 languages, including both core languages and non-core languages.

• How do I request an interpreter?

• • Wisconsin state employees can request interpreters by contacting INGCO International via phone, email, or online portal.

• What information do I need to provide when requesting an interpreter?

• • When requesting an interpreter, it’s helpful to provide details such as the date, time, location, duration, and language needed, as well as any specific requirements or subject matter of the assignment.

• What if I need an interpreter for an emergency situation?

• • INGCO International offers services to accommodate urgent requests. State agencies should contact us directly to discuss their specific needs.

• What languages are spoken in Wisconsin?

• • • There are over 250 languages spoken in Wisconsin including:
      • Spanish 
      • Hmong 
      • Chinese 
      • German 
      • Russian 
      • Korean 
      • Arabic 
      • Vietnamese 
      • Tagalog 

• What other services can INGCO International provide?

• • • In-Person Interpreting: We send interpreters to County offices to help with meetings, appointments, and other face-to-face situations. We can get an interpreter to you within 24 hours. This includes helping people fill out forms and paperwork.
    • Video Interpreting: We provide interpreters through video calls, so you can see and talk to the interpreter on a screen. This is another way to get help within 24 hours, and it also includes help with forms.
    • Interpreting by Phone: We offer interpreters over the phone, and we can connect you to an interpreter in just 10 minutes for urgent situations.
    • Document Translation: We translate written documents for Anoka County when needed.

• What Wisconsin State departments work with INGCO International?

• • Department of Health Services (DHS)
  • Department of Children and Families (DCF)
  • Department of Workforce Development (DWD)
  • Department of Corrections (DOC)
  • Department of Public Instruction (DPI)
  • Department of Transportation (DOT)
  • Department of Justice (DOJ)
  • Department of Veterans Affairs (DVA)
  • Department of Administration (DOA)
  • Department of Agriculture, Trade and Consumer Protection (DATCP)

INGCO International: Your Partner in Effective Communication

INGCO International is honored to partner with the State of Wisconsin to provide essential interpreting services. We are dedicated to facilitating clear, accurate, and culturally sensitive communication, promoting access and inclusion across the state.

Have you ever attended an event where you struggled to hear what was happening? Imagine missing a heartfelt speech, a special announcement, or the name of a loved one being called. How would that impact your experience? Graduation is a milestone filled with emotion, pride, and celebration. But what if not everyone in the audience could fully participate?

One simple yet powerful solution ensures those who are deaf or hard of hearing do not feel left out: providing American Sign Language (ASL) interpretation at commencement ceremonies. By making graduation accessible to all, schools create a truly inclusive celebration. This ensures every attendee can engage, connect, and share in the joy of the moment.

Ensuring Full Participation for Deaf and Hard of Hearing Attendees With ASL Interpreters

Access to the Ceremony

Graduation ceremonies are filled with heartfelt speeches, inspiring stories, and proud moments—but for deaf and hearing-impaired attendees, these elements can be inaccessible without proper accommodations.

Did you know that, according to the World Health Organization (WHO), over 430 million people worldwide have disabling hearing loss? That’s 5% of the world’s population.

ASL interpreters for graduation ceremonies bridge that gap. They allow these attendees to follow along in real-time and feel every emotional beat of the event. According to the National Association of the Deaf, inclusive events that offer ASL interpretation often lead to stronger community engagement and more positive experiences for attendees. Imagine a proud parent or grandparent who is deaf finally able to experience every heartfelt speech and joyful cheer at graduation. These are moments that might otherwise have been inaccessible.

Honoring Graduates

Graduation is a monumental moment for every student, including those who are deaf or hard of hearing. Having ASL interpretation ensures they can fully understand and appreciate the recognition they’ve worked so hard for.

For deaf or hard of hearing graduates, this access helps them connect with the event’s emotions, traditions, and significance. Graduations are rites of passage, and every student deserves to experience the full impact of this achievement. This includes receiving their diploma and hearing the proud applause of the crowd.

ASL: A Language of Its Own

ASL is a rich and expressive language with its own grammar, syntax, and cultural context. It is not simply a visual representation of English but a distinct language. ASL conveys meaning through hand movements, facial expressions, and body language. In fact, ASL has regional dialects, just like spoken languages. Certain signs can vary depending on location!Additionally, ASL is one of the most commonly used languages in the United States, with over 500,000 people using it as their primary language. Providing ASL interpreters at graduation ensures that deaf and hearing-impaired attendees can fully engage with the ceremony. It also honors the depth and significance of ASL. This inclusion allows everyone to appreciate the cultural importance of ASL and its role in fostering meaningful communication.

Enhancing the Overall Ceremony Experience

Emotional Connection Through ASL Interpreters

Graduations are filled with moments that tug at the heartstrings. From speeches to the conferral of diplomas, these moments carry emotional weight. Language access ensures no one misses these emotional highs. Attendees who are deaf or hard of hearing can connect with the ceremony in ways that hearing attendees can, sharing in the pride, joy, and emotional significance of the event.

Creating a Shared, Deaf-Friendly Celebration

Interpretation services help create a shared celebration where everyone feels included.Imagine the energy in the room when every attendee, regardless of hearing ability, can cheer and celebrate together. Shared celebrations build stronger communities. Including ASL interpreters at graduation ensures that all attendees can actively participate in the collective joy of the occasion.

Professionalism and Preparedness with Accessibility

Let’s not forget the message this sends about your school. Providing language access shows that your school is prepared, inclusive, and professional—a place that values every member of its community.

Take the First Step Toward an Inclusive Graduation

Every student and attendee deserves to fully participate in the celebration of graduation. Schools prioritizing language access create a more inclusive event. They also build stronger connections within their community.

At INGCO International, we take pride in making your graduation ceremony accessible and unforgettable. Our expert ASL interpreters work seamlessly with your event team to ensure every attendee feels included and connected. We handle everything, from setting up interpretation zones to providing real-time services for seamless communication. We’re here to make your school’s commitment to inclusivity shine.

As a leader in the language services industry, INGCO International specializes in providing high-quality interpretation services for a wide range of events, including graduations, conferences, and corporate gatherings. Our team of professional interpreters offers customized solutions that cater to your unique needs, ensuring that your event runs smoothly and inclusively.

Want to learn more about making your ceremony truly inclusive? Contact us today to explore your options and request a quote. Our team is here to help you create an unforgettable experience for all attendees, regardless of language or hearing ability.