INGCO International: Making Communication Easy for Anoka County

Anoka County is dedicated to serving everyone in the community, no matter what language they speak. That’s why they have a plan to make sure people with limited English skills can still get the services they need. As a preferred contract holder, INGCO International is here to help! We’re a vetted partner with Anoka County, providing contracted language services to make communication smooth and effective.

How to schedule interpreters for Anoka County?

Why Anoka County Cares About Language Access

Anoka County Human Services has a special plan called the Limited English Proficiency (LEP) Plan. This plan is required by federal law (Title VI of the Civil Rights Act of 1964) and makes sure that everyone has equal access to County services.

Here are the key things to know about Anoka County’s LEP Plan:

• Understanding Community Needs: Anoka County regularly checks to see which languages are most common in the area so INGCO can provide the right help.
• Providing Interpreters: The County contracts with INGCO International to offer interpreters who can help people understand and be understood. 
• Fast Help: Anoka County is committed to providing interpreter services quickly, so there are no delays in getting assistance. Urgent interpreters in Anoka County help you communicate.
• Free Service: People who need interpreters never have to pay for them – it’s a free service.
• Qualified Interpreters: The INGCO interpreters approved by the County are trained and skilled in both English and the other language.

How INGCO International Helps Anoka County

INGCO International has a contract with Anoka County to provide a variety of language services. We make sure Anoka County staff can communicate clearly with people who have limited English skills. Need to request an interpreter now?

Here’s what we do for Anoka County:

• In-Person Interpreting: We send interpreters to County offices to help with meetings, appointments, and other face-to-face situations. We can get an interpreter to you within 24 hours. This includes helping people fill out forms and paperwork.
• Video Interpreting: We provide interpreters through video calls, so you can see and talk to the interpreter on a screen. This is another way to get help within 24 hours, and it also includes help with forms.
• Interpreting by Phone: We offer interpreters over the phone, and we can connect you to an interpreter in just 10 minutes for urgent situations.
• Document Translation: We translate written documents for Anoka County when needed.

How INGCO International Makes a Difference for Anoka County

INGCO International helps Anoka County in several important ways:

• Clear Communication: We make sure that County staff and people with limited English skills can understand each other, avoiding confusion and mistakes.
• Accurate Interpreting: Our interpreters are trained to be accurate and neutral, so everyone gets the right information.
• Help with Paperwork: We provide interpreters to help people fill out forms, so they can access important benefits and services.
• Following the Rules: We follow all the guidelines and regulations, so Anoka County can be sure they are providing equal access to everyone.

Resources for Anoka County Staff

Anoka County gives its employees the information and training they need to work with people who have limited English skills. INGCO International is a partner in making this happen by providing reliable and professional interpreter services.

Who Uses Language Services?

Many Anoka County divisions use language services, like those involved in health services like MnCHOICES assessments and Child and Teen Checkups.

• Anoka County Human Services

Anoka County Human Services actively uses interpreters, both on-site and through telephone services, to facilitate communication with individuals who have limited English proficiency or are deaf or hard of hearing. INGCO International is a contracted vendor that provides these services. 

• Anoka County Attorney’s Office

The Anoka County Attorney’s Office contracts INGCO International interpreters for court proceedings and other legal matters to ensure fair access for all residents.

• Anoka County Library

The Anoka County Library contracts with INGCO International for American Sign Language (ASL) and spoken language interpreter services for library programs.

Ready to Schedule?

Reach out to your dedicated scheduling team now or log in to your dedicated scheduling portal.

Frequently Asked Questions (FAQs)

General Information

What language services does INGCO International provide to Anoka County?

INGCO International offers in-person interpreting, video interpreting, interpreting by phone, and document translation services to Anoka County.

Is there a cost for Anoka County residents to use interpreter services?

No, interpreter services are provided free of charge to individuals needing assistance with limited English proficiency in Anoka County.

How quickly can an interpreter be provided for Anoka County?

In-person and video interpreters can be provided within 24 hours, while phone interpreters for urgent situations are available in just 10 minutes.

What is Anoka County’s Limited English Proficiency (LEP) Plan?

Anoka County’s LEP Plan, required by federal law (Title VI of the Civil Rights Act of 1964), ensures equal access to County services for everyone, regardless of their English language skills.

Are the interpreters qualified and trained?

Yes, INGCO International’s interpreters approved by Anoka County are trained and skilled in both English and the other language required.

Scheduling and Accessing Services

How do I schedule an interpreter for Anoka County?

You can schedule an interpreter by visiting https://ingcointernational.com/request-a-quote/ or reaching out to your dedicated scheduling team.

Is there a dedicated scheduling portal for Anoka County staff?

Yes, there is a dedicated scheduling portal for Anoka County staff to access interpreter services.

What types of situations require an interpreter in Anoka County?

Interpreters are needed for various situations, including meetings, appointments, completing forms, court proceedings, and library programs, especially in departments like Human Services, the Attorney’s Office, and the Library.

Does INGCO International provide document translation services, and what kind?

Yes, INGCO International provides document translation services for Anoka County. The specific types of documents translated can vary, including legal documents, forms, and informational materials.

Which Anoka County departments use language services?

Several departments utilize language services, including Anoka County Human Services (particularly for MnCHOICES assessments and Child and Teen Checkups), the Anoka County Attorney’s Office, and the Anoka County Library.