20 Years of Bridging Worlds: Our Journey in Language Access

The Unsealed Mission

As we prepare to celebrate INGCO International’s 20th anniversary, we are looking back into our journey that spans over 2 decades. In the world of language services, there is a technical term: “Language Access.” To many, it sounds like a compliance box to be checked. But at INGCO International, for the last two decades, language access has been our heartbeat. It is the fundamental belief that a person’s ability to understand their doctor, their employer, or a global brand should never be determined by the language they speak.

When Ingrid Christensen started this journey in 2006, our lips were unsealed with a specific purpose: helping Spanish speakers navigate the complex, often frightening world of medical care. We saw firsthand how a single word, correctly interpreted, could change the trajectory of a life.

From One Language to Two Hundred

Bridging worlds isn’t a static job; it’s an evolution. Over the last 20 years, the “worlds” we bridge have expanded from local clinics to global eCommerce platforms and international conferences.

As we grew, we realized that “bridging” required more than just bilingualism, it required Wordologists. We didn’t just add languages; we added layers of expertise. We moved from interpreting in hospital rooms to localizing complex digital marketing strategies for Fortune 500 companies. Today, we speak over 200 languages, but the core mission remains unchanged: Equal access to information.

The Tech-Enabled Bridge

The digital landscape of 2026 is unrecognizable from our founding in 2006. Today’s global “bridge” is constructed with automated API workflows, sophisticated Neural Machine Translation (NMT), and agile AI. However, two decades of experience have taught us that a bridge built solely on silicon and code is fragile. Our “Human-Led, Tech-Enabled” methodology is the culmination of 20 years of expertise; we leverage cutting-edge technology to match the velocity of global business, while our Wordologists provide the essential human oversight to ensure every message is culturally sound, emotionally resonant, and legally accurate.

Looking Ahead: The Next 20 Years

As we celebrate our 20th anniversary, we aren’t just celebrating how far we’ve come; we’re looking at how many bridges are left to build. The world is becoming more connected, yet the need for true understanding has never been higher. Our lips haven’t been sealed since 2006, and they certainly won’t be as we lead the charge into the future of global communication.

Does your brand’s story stop at the border? It shouldn’t. Partner with INGCO International today to build a sophisticated bridge to the global market and finally achieve true, worldwide understanding.

Why 2026 Is the Year of Global Communication

The Tipping Point: Silence is Not an Option

If the last decade was about “going digital,” 2026 is the year the world truly goes global. This isn’t a prediction; it’s a tipping point. We are standing at a unique crossroads where technology and humanity are finally learning to dance together, rather than compete. At INGCO International, as we prepare to celebrate our 20th anniversary, we see 2026 not just as a milestone for us, but as the year the entire world’s communication strategy is either made or broken.

Why 2026? Because the “old ways” of doing business across borders are officially obsolete. The global consumer has found their voice, and if you can’t speak their language, they will find a company that can. Silence is no longer an option.

Take this quick assessment to find out how you are doing!

Top 3 Global Communications Trends

→ Trend 1: AI Orchestration, Not Replacement

For years, the fear was that AI would replace the human translator, turning language services into a cheap commodity. In 2026, we’re witnessing a powerful pivot: the era of AI Orchestration. Technology handles the heavy lifting—the speed, the data, the instant draft—but it is the human “Wordologist” who provides the crucial, irreplaceable “cognitive respect” and cultural nuance.

In 2026, companies that rely solely on machine translation will find their lips “sealed” by cultural blunders, robotic delivery, and deeply embarrassed PR teams. The winners will be those who embrace a “Human-Led, Tech-Enabled” strategy, using AI as a sophisticated tool to amplify, not annihilate, the emotional connection of their message.

→ Trend 2: Language Inclusion is Non-Negotiable Equity

Language inclusion is no longer an aspirational goal; it is the bedrock of successful organizational strategy. In 2026, Language Inclusion is the new, non-negotiable frontier of equity. Consider it an operational necessity. Providing critical information in a consumer’s native language isn’t just a courtesy, it’s an act of respect that drives unprecedented loyalty.

Whether it’s a life-saving medical document, the fine print on a contract, or a localized eCommerce platform, the ability to speak to someone in their heart-language is the fastest, most effective way to build immediate and lasting trust. As we count down to our 20th year, we are seeing more businesses than ever realize that an “unsealed” communication strategy is the only way to unlock truly global revenue. If your communication strategy stops at the English-speaking office door, it’s not a strategy, it’s a limitation.

→ Trend 3: The Demand for “Loud and Clear” Authenticity

The digital landscape of 2026 is brutally crowded and noisy. To be heard, you don’t just need volume; you need authenticity. You can’t simply “translate” a successful American brand; you have to localize its spirit. This is why voice—the actual sound and tone of your brand—is seeing a massive surge. Localized marketing strategies, culturally sensitive captioning, and professional voiceover services that capture local dialect are paramount. Consumers want to hear a voice that sounds like theirs—literally and figuratively. If your voice is muffled, your brand is invisible.

20 Years of Talking the Talk

At INGCO International, our lips haven’t been sealed since 2006. We haven’t just been translating; we’ve been leading. We’ve spent two decades building the infrastructure, refining the 10-step “INGCO Way” quality process, and cultivating a global network of Wordologists to ensure you don’t just speak, but speak brilliantly.

2026 is the year to stop whispering and start talking to the world. Are you ready to join the conversation, or will you let your competitors steal the stage?

Is your global communication strategy ready for the future? Download our 2026 Global Readiness Checklist or schedule a consultation with our team to ensure your brand is heard “loud and clear” across every border.

The Sound of a Revolution

In 2006, the world sounded a lot smaller. For many corporate giants, language was seen as a barrier, a wall to be managed through cheap, robotic translations. But for Ingrid Christensen, a fierce, determined woman with a newborn baby on her hip and a deep mastery of Spanish, it sounded like an opportunity: a $14-billion industry waiting for a human touch.

The story of INGCO International doesn’t start in a sterile corporate boardroom; it starts with a local newspaper ad, a Spanish dictionary balanced next to a crib, and an unshakeable belief that every person deserves to be understood. Ingrid launched what would become a global translation and interpreting business from her mobile office aka her car. And her mission was simple: provide equal access to information, regardless of the language spoken, and do it with more grit and gusto than anyone else.

Twenty Years of Refusing to Be Quiet

In the early days, INGCO focused on the front lines of medical interpreting and translation for the Spanish-speaking community. It was “challenging, difficult, and sometimes heartbreaking work,” as our core values state, but it was work that laid the foundation for our audacious spirit. We saw the profound difference between a literal word-swap and a life-saving cultural adaptation.

As the years ticked by, the world took notice. By 2012, we signed our first major corporate client. By 2013, Ingrid was a “40 Under 40” honoree, the cheeky disruptor from Minnesota making noise on the global stage. By 2020, the Small Business Association (SBA) officially recognized what we already knew: INGCO was the Woman-Owned Small Business of the Year. We continued to earn accolades and notes of distinction because the world was noticing the good work we were doing.

Through every milestone, we’ve lived by a singular truth: Our lips haven’t been sealed since 2006. While others in the industry stayed tucked away behind automated scripts and literal translations, we were loud. We were bold. We were cheeky. We weren’t just translating words; we were demanding respect for the language itself. We insisted that translation isn’t just about swapping words, it’s about preserving the living, breathing entity that is language. It’s about driving revenue, giving a voice to the voiceless, speaking to the hearts and minds of customers.

The Rise of the Wordologist

What transformed us from a local service into an industry leader? It’s our people, our word nerds, the ones who dared to be more than just linguists. We cultivate Wordologists. These are the language experts who understand that a high-stakes marketing campaign in Minneapolis requires a completely different “soul,” a different emotional cadence, than one in Madrid or Mumbai.

Today, we speak over 200 languages—from Aleut to Zapotecco. We’ve delivered over 150,000 projects, helping companies connect with consumers through flawless websites, hyper-localized digital marketing, and professional voiceover services that sound like they were recorded next door. We’ve paired sophisticated technology with human empathy, ensuring that even in an age of AI, the human connection remains “loud and clear.” We use the machine to be fast, but we use the human to be brilliant.

The Countdown Is On

As we begin our countdown to twenty years, we aren’t just looking back; we’re gearing up for a global encore. Twenty years is a long time to keep your lips unsealed, but we’re just getting warmed up. We’ve spent two decades breaking down language barriers, and we’re ready to spend the next twenty making sure the world never stops talking. The noise you hear? That’s the sound of us getting ready to make history again.

Are you ready to make some noise in the global market?

Don’t let your message get lost in the shuffle. Connect with a Wordologist today and let’s start a conversation that the whole world can understand.

Contract Awarded to INGCO International (Official Provider) for ASL Interpreting Services UW-Madison

Setting the Standard for Access: INGCO International Awarded Exclusive ASL Interpreting Contract for UW-Madison

We are thrilled to announce a major milestone in our mission to facilitate communication without barriers. INGCO International has been officially awarded the American Sign Language (ASL) services contract for the University of Wisconsin-Madison.

This partnership places us on a strictly limited list of approved providers trusted to deliver high-quality interpreting services for one of the nation’s leading public research universities. This selection is not just a contract; it is a testament to our rigorous standards, ethical compliance, and dedication to the Deaf and Hard of Hearing community in Wisconsin.

Ready to ensure communication access at your next event? Request a quote today!

Madison, Wisconsin: A Commitment to Excellence in Higher Education

The University of Wisconsin-Madison is home to a vibrant community of students, faculty, and visitors. Ensuring equitable access to education and campus life is a priority championed by the  McBurney Disability Resource Center. As an official partner, we will be working closely with the university to provide seamless communication access for:

• Academic Lectures & Labs: From large lecture halls to intimate discussion circles.
• Campus Events: Graduations, guest lectures, and public forums.
• Administrative Meetings: Ensuring staff and faculty have the access they need.

Why This Contract Matters 

This ASL contract is important for our clients and the community to understand that not every agency is authorized to provide services at UW-Madison.

The university maintains a limited list of providers to ensure quality control, consistency, and adherence to federal and state accessibility laws. Being selected for this exclusive roster means INGCO International has met stringent criteria regarding:

• Interpreter Certification: Utilizing only Nationally Certified and Wisconsin-licensed interpreters.
• Educational Expertise: Proven experience in complex higher education environments.
• Reliability & Compliance: Adhering to the high standards expected by a Big Ten university.

What This Means for Our Interpreters and Clients

For the interpreters on our team, this contract opens doors to diverse and intellectually stimulating assignments at a world-class institution. For our community partners, this award serves as a seal of quality; if we are trusted by UW-Madison, you can be confident in our ability to serve your business, clinic, or event.

Frequently Asked Questions

To help you find the information you need quickly, we’ve answered common questions about this new partnership.

Q: Who provides ASL interpreting for the University of Wisconsin-Madison? 

A: ASL interpreting at UW-Madison is provided by the McBurney Disability Resource Center and a select group of contracted agencies, including INGCO International. In fact, we are one of the few approved vendors authorized to work on campus.

Q: How do I request an interpreter for a UW-Madison class? 

A: Students should manage their interpreting requests online through McBurney Connect. For public events or departmental needs, university staff should contact the approved vendors on the limited provider list directly.

Q: Does UW-Madison use uncertified interpreters? 

A: No. The university and its contracted partners, like us, prioritize the use of highly skilled, professional sign language interpreters who are qualified for the fast-paced higher education environment.

Q: What criteria did UW-Madison use to select its ASL interpreting partners? 

A: UW-Madison requires contracted agencies to meet stringent standards, including utilizing only Nationally Certified and Wisconsin-licensed interpreters, demonstrating educational expertise, and adhering to strict reliability and compliance protocols.

Ready to Partner with a Trusted Leader?

Request Interpreting Services | Contact INGCO International Today

Explore Our Full Range of Services | View All Language Solutions 

Join Our Team | Career Opportunities for Interpreters 

Language Access in Minnesota Rehabilitation: Bridging Gaps, Mitigating Risk & Ensuring Equity

What’s the difference between the right word and the almost right word?

According to Mark Twain, it’s “the difference between lightning and a lightning bug.” 

In the high-stakes world of Minnesota rehabilitation for injured workers, that difference is everything. Language access can be the pivot point between a successful return-to-work outcome and a costly miscommunication due to language barriers. 

This critical challenge was the focus of a vital Continuing Education (CEU) training at the MARP (Minnesota Association of Rehabilitation Providers) Fall Conference on October 10th. We were honored to have INGCO International’s own Founder and President, Ingrid Christensen, co-present “Navigating Cultural Nuances & Legal Responsibilities” alongside the brilliant Attorney Alex Trevino. 

The room was filled with Minnesota’s rehabilitation experts, including QRCs (Qualified Rehabilitation Consultants), case workers, nurse case managers, and job placement specialists. Their mission? To analyze the complex ethical and professional responsibilities that define their work when language access including interpretation and translation services is crucial.

Ethical Dilemmas in Rehabilitation: The Impact of Language Barriers

The session wasn’t just theoretical. We dove into the real-world scenarios that rehabilitation professionals face every day.

• The “Helpful” Family Member: What happens when a client’s son insists on interpreting? It seems efficient, but it’s an ethical minefield. Are they interpreting word-for-word, or are they “explaining” what they think is best? Is their involvement distorting the message or compromising client confidentiality? Unfortunately family members are rarely trained professionals and do not adhere to the same code of ethics regarding neutrality and confidentiality as a qualified interpreter. 
• The Cultural Misunderstanding: A vocational consultant notes a client won’t make eye contact and assumes they are disengaged. A professional interpreter would know to flag this as a potential cultural sign of respect, not disinterest. The role of a professional interpreter is critical in identifying and explaining cultural nuances. 
• The Biased Interpreter: What if the interpreter starts to “explain” the client’s responses instead of interpreting them verbatim? Suddenly, they’ve shifted from a neutral conduit to an advocate, and the integrity of the entire session is compromised, highlighting the importance of a neutral interpreter for accurate communication in rehabilitation.

These scenarios highlight a crucial point: “bilingual” is not the same as “qualified.” A professional interpreter, one of our Wordologists, for example, is bound by a strict code of ethics governing neutrality, accuracy, and confidentiality, especially within the workers compensation industry.

Minnesota’s One-Party Consent Law: Why QRCs Should Always Assume They’re Being Recorded

The conversation took a sharp turn when Alex Trevino addressed a legal reality that had many in the room sitting up straight.

He asked: “Did you know your clients can legally record you without your knowledge?”

Under Minnesota’s “one-party consent” rule (Minnesota Statute § 626A.02), it is legal to record a conversation as long as one person in that conversation consents—and that person can be the one hitting “record”.

Now, apply that to the scenarios above.

Imagine your client is recording a session where a family member is misinterpreting medical terminology, or an unqualified interpreter is simplifying complex return-to-work options. That recording now exists, and the damage is done.

The key takeaway for every professional was stark: “Assume you are always being recorded”.

This legal reality makes the case for professional interpreting in workers’ compensation cases undeniable. It’s not just a “nice-to-have” service; it’s a critical component of your professional risk management.

Transforming Rehabilitation Outcomes Through Professional Language Access

The energy in the room was palpable. This wasn’t just another CEU session; it was a fundamental reframing of how to approach client communication.

At INGCO International, our mission is to provide equal language access for all. When a QRC partners with one of our qualified interpreters, they gain a professionally trained Wordologist who ensures communication is accurate, neutral, and ethically sound—critical for successful Minnesota rehabilitation outcomes. We’re proud to champion inclusion and accessibility in the rehabilitation industry, breaking down communication barriers to ensure every individual has a voice in their recovery journey.

Contact INGCO International today to learn how our professional language services can mitigate risk and enhance equity in your practice.

Struggling to connect with global customers? Discover why Capital One recognized global growth partner INGCO International for breaking down language barriers and accelerating international growth.

In today’s hyper-connected world, effective communication isn’t just about speaking different languages; it’s about conveying the true essence, emotion, and cultural nuances of your message. Misunderstandings cost deals, brand messaging gets lost in translation, and compliance nightmares arise. For over 19 years, INGCO International has been the solution, dedicated to this intricate art. Our recent recognition with the Capital One Envision Award for Supplier Excellence of the Year is a powerful affirmation of our unwavering commitment to helping businesses like yours Go Global.

Go Global Now!

The Capital One Supplier Excellence Award goes beyond acknowledging us as an exceptional supplier. It underscores our fundamental belief that a diverse team fosters a deeper, more authentic understanding of the world. It’s a testament to our enduring mission, established in 2006: to ensure equitable access to language and empower seamless international market entry.

Beyond Translation: The Power of Our Wordologists

The true architects of our success and your global reach are our language-obsessed Wordologists. They are the beating heart of our business, tackling the most complex language service challenges with unparalleled expertise. Our global growth experts deliver not just accurate translations, but culturally resonant communications that integrate seamlessly with local market norms, drastically improving message comprehension across borders. Collectively, they master over 200 languages.

This is how INGCO International transcends mere translation, empowering our clients to:

• Expand into New Markets: Successfully launch products and services globally with localized messaging that resonates.
• Ensure Regulatory Compliance: Guarantee precise understanding of technical specifications and legal documents in every geography, avoiding costly errors.
• Bridge Community Gaps: Facilitate vital information dissemination to diverse audiences, fostering trust and engagement.

Imagine a global tech company trying to launch a new product in Japan. Our Wordologists didn’t just translate the manual; they adapted the entire marketing message to resonate with Japanese cultural norms, resulting in a 27% higher conversion rate in that market. This profound passion for our work is the secret to our ability to transform communications and catalyze significant improvements in customer engagement, sales, and revenue growth for our clients.

Ready to connect with one of our award-winning Wordologists?

Unwavering Quality & Compliance: Why You Can Trust INGCO International

Since our inception, INGCO International has been built on an unshakeable foundation of trust and uncompromising quality. Our dedication has earned us accolades from esteemed organizations, including the SBA Woman-Owned Small Business of the Year award in 2020, the Innovation in Service Award from the National Association of Women Business Owners in 2022 and induction into the National Association of Women Business Owners Hall of Fame in 2025.

Quality is not just a promise; it’s ingrained in our DNA. We uphold the highest global compliance standards, evidenced by our ASTM and ISO 17100 certifications. Capital One, like many global financial institutions, needs absolute precision in regulatory documents across countless languages. INGCO’s meticulous process ensured flawless delivery, highlighting our commitment. Furthermore, our proprietary The INGCO Way – a meticulously crafted 10-step process – guarantees flawless solutions every single time. Learn more about our rigorous quality standards.

Our pledge to clients is straightforward: we deliver on our promises. This unwavering commitment instills confidence, assuring our clients that we possess the extensive experience and specialized expertise to consistently provide superior language services for your international market entry.

The Capital One Envision Award is both a validation of our remarkable journey and a guiding light for our future endeavors.

• Myth: A direct translation is always sufficient. 
• Reality: Cultural nuances and context are paramount for true message comprehension, which is where our Wordologists excel.

Ready to truly Go Global? Contact your global growth partner today for a consultation on how our Wordologists can transform your international communication strategy.

Unlock your global potential. Speak with an INGCO International expert and discover how our award-winning language services can drive your international growth.

FOR IMMEDIATE RELEASE

EDINA, MINNESOTA – September 24, 2025 – INGCO International, a leading innovator in multilingual communication solutions, today proudly announced it has been awarded the distinguished Capital One Supplier Excellence Award. This esteemed recognition celebrates INGCO International’s exceptional performance, groundbreaking solutions, and unwavering dedication to delivering outstanding results through unparalleled service.

For over 19 years, INGCO International has empowered businesses and community organizations to transform their communications, significantly enhancing customer engagement, sales, and revenue growth. As trusted language service experts, INGCO International is renowned for its ability to address complex language challenges swiftly, effectively, and with utmost professionalism. The company’s distinctive approach is deeply rooted in its core values, which include championing linguistic diversity and proactively going above and beyond for every client.

“We are profoundly honored to receive the Supplier Excellence Award from a respected industry leader like Capital One,” said Ingrid Christensen, Founder and CEO of INGCO International. “This award serves as a powerful testament to our team’s unwavering commitment to innovation and our mission to ensure equal access to information globally. Our dedicated Wordologists are the driving force behind this success, and this recognition truly validates their expertise and tireless dedication.”

INGCO International is committed to delivering a legendary customer experience guided by its “Global Touch, Local Mindset” philosophy. The company’s expansive network of linguists collectively commands over 200 languages, leveraging tech-enabled, human-led solutions to deliver superior results. Operating on a proprietary 10-step process, known as The INGCO Way, the company consistently guarantees flawless, culturally-appropriate language solutions, expedited turnaround times, and continuous innovation to achieve excellence.

About INGCO International

Founded in 2006 by Ingrid Christensen, INGCO International is an industry leader in solving complex global language needs. Our core purpose is to bridge global language barriers. The company’s mission is to provide equal access to language through the meticulous provision of interpreting and translating services. INGCO International looks forward to strengthening its partnership with Capital One and continuing to advance global communication accessibility. INGCO International is headquartered at 200 Southdale Center, Edina, MN 55435. For more information, please visit ingcointernational.com.

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Media Contact:
Brooke Williams, Director of Sales and Marketing
brooke@ingcointernational.com
(612) 605-8006

Bridging Languages, Building Community: INGCO International Announces Partnership with NISD

We are thrilled to announce that INGCO International has been selected as an official provider of translation and interpretation services for the Northside Independent School District (NISD) in San Antonio, Texas. This partnership underscores a shared commitment to fostering an inclusive educational environment where every student, parent, and staff member can communicate effectively, regardless of the language they speak. Language services for NISD is an integral service. 

At INGCO, our mission is to provide equal access to information, and there is no place where that is more vital than in our schools. We are honored to support the vibrant and diverse community of NISD.

Comprehensive Language Services for NISD

Through this contract, INGCO International will provide NISD with a full suite of professional language solutions, ensuring that all communications are clear, accurate, and culturally sensitive. A key concern for the district was securing accurate, non-machine translations, and our commitment to using expert human linguists in over 200 languages aligns perfectly with this goal.

Our language services available to the NISD community include:

• Document Translation: From district-wide handbooks and permission slips to individualized documents like IEPs and psychological reports, our team is equipped to handle the sensitive and specific terminology required in an educational setting.
• On-Site & Virtual Interpreting: We provide professional interpreters for critical meetings, including parent-teacher conferences, ARD meetings, and enrollment appointments. Services are available in-person, over-the-phone (OPI), and via video-remote (VRI) to ensure flexibility and immediate access.
• Digital Media Accessibility: To support modern communication methods, we offer subtitling and voice-over services for school videos, making district-wide announcements and learning materials accessible to all families.

A Partner in Education

For over 19 years, INGCO International has been a trusted language partner for organizations worldwide, including numerous other school districts like Minneapolis Public Schools and the Clark County School District As a certified Women-Owned Small Business (WOSB), we are deeply committed to quality, diversity, and inclusion. This partnership with NISD is a natural extension of our work supporting local communities and promoting equitable access for everyone.

“We are incredibly proud to partner with Northside Independent School District,” says Ingrid Christensen, President and Founder of INGCO International. “Effective communication is the cornerstone of student success and family engagement. Our team is ready to support NISD’s dedicated educators and staff in their mission to provide a world-class education to every single student. We look forward to building a strong and lasting relationship.”

Let’s Get Started!

For NISD Staff:

Are you a teacher, administrator, or staff member at NISD in need of language support for your classroom or campus? Accessing our services is simple. Contact us today to start a project or schedule an interpreter.

• Email: hello@ingcointernational.com
  
• Phone: +1 (612) 605-8006

For Other Organizations:

Does your school district or organization need to better connect with its multilingual community? Let’s talk. Reach out to our team to learn how INGCO International’s award-winning language solutions can help you achieve your communication goals.

Hennepin County Hires INGCO to Provide Interpreting Services

Hennepin County is committed to serving its diverse community by ensuring that language is not a barrier to accessing services. To support this commitment, the county has partnered with INGCO International to provide interpretation services.

Interpreting Services Contract Details

The agreement between Hennepin County and INGCO International is a unit rate contract for on-demand interpreters. This means that the total payment will be based on the number of interpretation service units provided at the agreed-upon rate. 

On-Demand Interpreter Services Provided

INGCO International is contracted to provide telephonic interpretation services to various Hennepin County departments, including Public Works, Sheriff, Community Corrections and Rehabilitation, Human Services and Public Health, the County Attorney’s Office, Hennepin Health, Land Information and Tax Services, and North Point Health and Wellness Center. The services are also available to the county’s contracted providers.

Ready to get started with an interpreter?

• Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
• We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
• Contact your manager or email the INGCO team for help!

What are the benefits of working with INGCO International’s interpreters?

Key Interpreting Contract Features

• Service Availability: INGCO International offers on-demand interpreters 24/7/365.
• Live Support: Requests for interpreter services are answered by a live receptionist or scheduler every single day, 24/7/365.
• Compliance: INGCO International is committed to maintaining client confidentiality and adhering to the Minnesota Data Practices Act, the Minnesota Health Records Act, HIPAA, HITCEH, and all other relevant state and federal privacy laws and regulations.
• Staff Competency and Standards: INGCO International ensures that its staff and interpreters are competent and the best in the industry. INGCO also responds promptly to any concerns raised by the county regarding staff or interpreter performance.

This partnership between Hennepin County and INGCO International aims to facilitate effective communication and ensure that individuals with limited English proficiency can access the services they need. 

Hennepin County offers language help in more than 20 different languages. They connect immigrants and refugees to translation and interpreting resources and services offered.

Service that need interpreters:

• Applying for government benefits including health care, MFIP, food assistance, childcare assistance and emergency programs
• Finding solutions to housing issues
• Exploring employment and complete employment applications
• Addressing immigration needs
• Enrolling in English language and citizenship classes
• Registering for school
• Coping with differences in cultures
• Connecting to community resources

Frequently Asked Questions (FAQs)

What type of interpretation services does INGCO International provide to Hennepin County?

INGCO International provides on-demand and telephonic interpretation services to various Hennepin County departments and contracted providers.

When did the contract between INGCO International and Hennepin County begin and end?

The contract began on January 1, 2025, and ends on December 31, 2028.

Is the telephonic interpretation service available 24/7?

Yes, INGCO International offers on-demand interpreters 24 hours a day, 7 days a week, 365 days a year.

How quickly can I expect an interpreter when I request services?

The average wait time for interpretation services is less than 30 seconds.

Which Hennepin County departments utilize INGCO International’s interpretation services?

Departments include Public Works, Sheriff, Community Corrections and Rehabilitation, Human Services and Public Health, County Attorney’s Office, Hennepin Health, Land Information and Tax Services, and North Point Health and Wellness Center.

Does INGCO International comply with data privacy laws?

Yes, INGCO International is committed to maintaining client confidentiality and adhering to Minnesota Data Practices Act, Minnesota Health Records Act, HIPAA, HITCEH, and all relevant state and federal privacy laws.

How does this partnership benefit the non-English speaking community?

This partnership aims to increase access to county services for non-English speakers in their preferred language.

Can the county’s contracted providers also access INGCO International’s interpretation services?

Yes, the services are available to the county’s contracted providers.

Where can I find more information about Hennepin County’s language help services?

Visit the Office of Multicultural Services website at https://www.hennepin.us/en/residents/human-services/multi-cultural-services for more information.

What are some examples of the support provided through Hennepin County’s language help services?

Services include applying for government benefits, finding housing solutions, exploring employment opportunities, addressing immigration needs, and enrolling in language classes.

Get Started Now!

• Services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
• Systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
• Contact your manager or email the INGCO team for help!

Announcing INGCO International State of Minnesota Contract for Translation and Interpreting

Meeting Translation and Interpreting Needs in Minnesota’s Public Sector

Are you a Minnesota state agency, county, city, or school district struggling to connect with your diverse communities? Do language barriers hinder your ability to deliver essential services, disseminate critical information, and foster genuine engagement?

Navigating the complexities of providing clear, accurate information across different languages can feel overwhelming. You might be facing:

• Risk of miscommunication: Inaccurate or culturally insensitive translations can lead to misunderstandings, legal issues, and a breakdown of trust with the communities you serve.
• Difficulty reaching diverse populations: Language barriers can prevent crucial information from reaching those who need it most, creating inequities in access to services and resources.
• Budget constraints: Finding cost-effective and reliable translation services can be a significant challenge, stretching already limited resources.
• Time-consuming procurement processes: Dealing with individual contracts for language services adds administrative burden and pulls valuable staff away from core tasks.

You deserve a partner who understands these frustrations and can provide a clear path towards effective communication for everyone you serve.

Ready to get started?

• Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
• We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
• Contact your manager or email the INGCO team for help!

INGCO International: Your Trusted Partner for State of Minnesota Translation Services via Minnesota CPV Contract

In our commitment to facilitating clear and accessible communication across Minnesota, INGCO International is proud to announce that we have been awarded a contract through the State of Minnesota’s Cooperative Purchasing Venture (CPV). This achievement positions us as a key provider of written translation services to state agencies, as well as other eligible entities throughout the state. As an approved TG/ED/VO company under NAICS code 541930, INGCO International is prepared to support your language needs.

Understanding the Minnesota Cooperative Purchasing Venture (CPV)

The CPV plays a vital role in how Minnesota’s public sector acquires essential goods and services. To fully understand the value this program brings, let’s delve into the details:

• What is the CPV? The Cooperative Purchasing Venture is a statewide program that allows eligible entities to leverage the purchasing power of the State of Minnesota. This means that instead of each city, county, or school district needing to negotiate individual contracts, they can “piggyback” on contracts already established by the Office of State Procurement (OSP) for Minnesota state agencies.
• Who are CPV Members? A wide array of organizations can benefit from the CPV. Eligible members include counties, cities, towns, and townships. Furthermore, school districts, and certain tax-exempt, non-profit entities and charitable organizations can also participate.
• What are the Benefits of the CPV? One of the most significant advantages of the CPV is the potential for cost savings. By aggregating purchasing power, the state secures competitive pricing, and these savings are passed on to CPV members. This helps state agencies and other organizations maximize their budget and allocate resources effectively.

• Streamlined Procurement Processes: The CPV simplifies the procurement process, saving valuable time and administrative overhead. Participating entities can avoid the complexities of developing and managing individual contracts, freeing up staff to focus on core responsibilities.
• Support for Sustainability Goals: In an era of increasing environmental awareness, the CPV can also support sustainability goals. The state often incorporates sustainable purchasing practices into its contracts, which CPV members can then utilize.

• How Does the CPV Work? The Office of State Procurement (OSP) within the Minnesota Department of Administration is responsible for establishing contracts with vendors to supply goods and services to state agencies. These contracts are the foundation of the CPV. Eligible entities can then utilize these pre-negotiated contracts to purchase the same goods and services, often under the same favorable terms and conditions.
• The Legal Framework: The CPV operates under the authority of Minnesota Statute § 16C.03, subd. 10, providing a clear legal basis for the program.
• Oversight and Management: The Minnesota Department of Administration provides oversight and management for the CPV, ensuring its smooth operation and effectiveness.

INGCO International: Your Dedicated Translation and Interpreting Provider

This CPV contract enables INGCO International to provide a comprehensive suite of written translation services to Minnesota state agencies, counties, cities, school districts, and other approved organizations. We understand the critical importance of accurate and culturally sensitive communication in the public sector.

Our Specialized Translation Services for Minnesota State Agencies and CPV Members

INGCO International offers a tailored range of translation services designed to meet the unique needs of Minnesota state agencies and CPV members:

• Government Document Translation: We accurately translate policy documents, legal texts, reports, and internal communications, ensuring clarity and compliance.
• Website and Digital Content Localization: We adapt your websites, online portals, and digital resources to effectively reach Minnesota’s diverse communities.
• Community Outreach and Engagement Materials: We translate brochures, flyers, public service announcements, and other materials to facilitate effective communication with residents.
• Healthcare Translation Services: We provide precise translation of medical documents, patient information, and healthcare resources, ensuring accessibility and accuracy in healthcare settings.
• Educational Material Translation: We translate curriculum, school policies, parent communications, and other educational materials to support Minnesota’s students and families.

Why Choose INGCO International?

• Highest Available Certifications: INGCO International distinguishes itself through its adherence to the highest available certifications for a document translation company, specifically ISO and ASTM standards. This dual certification is not merely a formality but a testament to our rigorous processes and unwavering commitment to quality. We operate under these stringent frameworks, ensuring that every translation project meets internationally recognized benchmarks for accuracy, consistency, and cultural appropriateness. This unique combination of ISO and ASTM certifications positions INGCO International as a leader in the field, providing unparalleled reliability and precision in language services. Our clients can be confident that they are partnering with an organization that sets the industry standard for excellence.
• Experienced “Wordologists”: Our team of professional linguists, whom we call “Wordologists,” are experts in their respective fields. They possess a deep understanding of language, culture, and terminology, ensuring accurate and culturally appropriate translations.
• Commitment to Quality: We adhere to rigorous quality assurance processes to guarantee the highest level of accuracy and consistency in every translation.
• Technology Proficient: We utilize advanced translation tools and technologies to enhance efficiency and maintain consistency, while always prioritizing the human element of language.
• Focus on Client Needs: We are dedicated to providing exceptional customer service and building long-term partnerships with our clients. We understand the specific requirements of state agencies and CPV members and tailor our services to meet those needs.

INGCO International is proud to serve the State of Minnesota and its communities through this CPV contract. We are committed to providing reliable, accurate, and culturally sensitive translation services that promote effective communication and accessibility for all.

Frequently Asked Questions (FAQs)

What is the Cooperative Purchasing Venture (CPV) in Minnesota?

The Cooperative Purchasing Venture (CPV) is a statewide program that allows eligible entities in Minnesota to leverage the state’s purchasing power. It enables cities, counties, school districts, and other organizations to use contracts established by the Office of State Procurement (OSP) for state agencies.

Who can participate in the CPV?

Eligible CPV members include counties, cities, towns, townships, school districts, and certain tax-exempt, non-profit, and charitable organizations.

What are the benefits of using the CPV for translation and interpreting?

The benefits of using the CPV include optimized budget efficiency, streamlined procurement processes, and support for sustainability goals.

How does the CPV help with budget efficiency?

By aggregating purchasing power, the state secures competitive pricing, which is then passed on to CPV members, resulting in cost savings.

What does INGCO International offer through the CPV contract?

INGCO International offers a comprehensive suite of written translation services to Minnesota state agencies, counties, cities, school districts, and other approved organizations.

What types of translation services does INGCO International provide?

INGCO International provides government document translation, website and digital content localization, community outreach and engagement materials translation, healthcare translation services, and educational material translation.

What types of interpretation services does INGCO International provide?

INGCO International provides government interpreting services, face to face interpreters, in-person interpretation, over the phone interpreting and on demand interpreting for the State of Minnesota.

Who are INGCO International’s “Wordologists”?

INGCO International’s “Wordologists” are their team of professional linguists who are experts in their respective fields, with a deep understanding of language, culture, and terminology.

What makes INGCO International a reliable translation provider?

INGCO International has experienced “Wordologists,” a commitment to quality assurance, technological proficiency, and a focus on client needs.

How does the CPV streamline procurement processes?

The CPV simplifies the procurement process by allowing participating entities to use pre-negotiated contracts, avoiding the complexities of managing individual contracts.

Under what legal framework does the CPV operate?

The CPV operates under the authority of Minnesota Statute § 16C.03, subd. 10.

24/7/365 Availability and Rapid Response: We understand that interpreting needs can arise unexpectedly.

• • Our services are available 24 hours a day, 7 days a week, 365 days a year, ensuring that state agencies can access interpreters whenever they are needed.
  • We have systems in place to respond to and fulfill requests promptly, minimizing delays and ensuring efficient service delivery.
  • Contact your manager or email the INGCO team for help!